Field Service Engineer – Diagnostics and Treatment (Field: Houston)

Philips•Houston, TX

1d•$35 - $54•Onsite

About The Position

The Field Service Engineer is responsible for customer relationship management through effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. This is a field role serving customers in the Houston area. It requires approximately 70% travel across the specified geography, with average daily driving time of 1–4 hours. Occasional overnight stays and travel by air and/or train may be required. The role includes providing exceptional customer service, understanding customers’ businesses and competitive environments, and generating service revenue. The engineer participates in the regional work team, supports process improvements, identifies training gaps, and develops capabilities across modalities and tools. The position also requires completing administrative and service documentation in accordance with Philips, State, and Federal requirements, and following training, quality, and safety requirements. The engineer uses available tools, support, resources, and escalation processes to resolve customer and system problems. Work includes preventive maintenance, field change orders, installations, and diagnosis and repair of electronic, network, and mechanical issues. The role may require flexible hours, including second- or third-shift work, weekends, on-call duty, and mandatory extra hours depending on workload. Work takes place in an office/home office or remote setting and in hospital or healthcare environments. The employee must be able to work safely around radiation sources and/or radioactive materials and wear required personal protective equipment. The posted Texas hourly pay range is $35.00–$54.00, and the role is eligible for overtime. Additional compensation may include field service and lead generation incentive bonus plans, on-call pay, and other incentives. Philips also lists a company fleet/car, training, advancement opportunities, and a comprehensive benefits program. Candidates must have U.S. work authorization without current or future visa sponsorship, and must reside in or within commuting distance of Houston, Texas. Relocation benefits are not provided.

Requirements

At least 2 years of experience in a diagnostic imaging service environment, field-based or hospital-based, or at least 4 years of experience in other electromechanical industries.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and use of necessary tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and the listed experience.
Ability to meet the minimum physical, cognitive, and environmental requirements of the Field Service position, with or without accommodation.
Ability to work in office/home office or remote settings and hospital/healthcare environments, and to comply with applicable requirements.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
U.S. work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
Residence in or within commuting distance of Houston, Texas.

Nice To Haves

Experience with diagnostics and treatment equipment is highly preferred.

Responsibilities

Install, troubleshoot, service, and maintain equipment at customer sites.
Provide customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, identify training gaps, and develop capability and capacity, including qualifying in multiple modalities and learning new tools as needed.
Complete administrative duties within established Philips, State, and Federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site and service documentation.
Follow established training, quality, and safety requirements.
Use tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventive maintenance, Field Change Orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.
Travel approximately 70% across the assigned geography; average driving time is 1–4 hours daily, with occasional overnight stays and air or train travel.
Work flexible hours as needed, potentially including second or third shifts, weekends, on-call duty, and mandatory extra hours based on workload.
Work in office/home office or remote settings and in hospital/healthcare environments; safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.

Benefits

Generous paid time off (PTO).
401(k) with up to 7% company match.
Health savings account (HSA) with company contribution.
Stock purchase plan.
Education reimbursement.
Field service and lead generation incentive bonus plans.
On-call pay.
Company fleet/car.
Training and advancement opportunities.
Overtime eligibility.
Other compensation may include an annual incentive plan, field service incentive bonus, sales commission, or long-term incentives.