Field Service Engineer
About The Position
We are seeking a highly skilled Field Service Engineer to provide onsite break-fix support for a leading global enterprise platform provider. The engineer will replace defective components, restore system functionality, and meet stringent 4-hour and Next Business Day service level commitments across customer environments. The role focuses on enterprise hardware break-fix support and service restoration rather than network engineering, architecture, or systems administration. It is best suited to a Level 2 Field Hardware Engineer with strong hands-on hardware repair skills.
Requirements
- At least 3 years of enterprise hardware support or field services experience.
- Ability to communicate effectively in English.
- Strong knowledge of server and storage hardware troubleshooting.
- Experience replacing components such as SSDs, HDDs, DIMMs, power supplies, fans, controllers, and other server hardware.
- Familiarity with data centre procedures, rack-mounted equipment, and cabling identification.
- Ability to work independently in customer-facing environments.
- Strong communication, documentation, and problem-solving skills.
- Valid driver's license and ability to travel to customer locations.
- Ability to lift equipment and replacement parts in accordance with local safety guidelines.
- Successful completion of required customer and company onboarding, safety, security, and technical certification programs before field activities; ability to pass technical assessments and maintain active certifications as required.
Nice To Haves
- OEM hardware certifications from vendors such as Dell Technologies, Hewlett Packard Enterprise (HPE), Lenovo, Cisco, IBM, or similar enterprise infrastructure providers.
- Experience supporting mission-critical production environments with strict SLA requirements.
- Prior field dispatch or break-fix support experience.
- Familiarity with ServiceNow or similar ticketing platforms.
Responsibilities
- Respond to onsite service dispatches within contracted SLA windows (4-Hour or Next Business Day).
- Replace failed server, storage, and infrastructure hardware components.
- Coordinate with remote technical support engineers to execute approved repair procedures.
- Complete post-repair validation and restore systems to operational status.
- Perform hardware diagnostics, fault isolation, component verification, and root cause identification of replacement activities.
- Maintain accurate service documentation, ticket updates, and customer communication.
- Ensure compliance with customer site access, security, safety, and ESD requirements.
- Manage and return defective components within established service timelines.
- Complete required customer and company onboarding, safety, security, and technical certification programs before performing field activities; pass technical assessments and maintain active certifications as determined by service requirements.
- Lift equipment and replacement parts in accordance with local safety guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
