Field Service Engineer

Ametek, Inc.•Keene, NH

46d

About The Position

The Field Service Engineer II is a highly skilled technical professional who operates with significant independence and judgment in delivering advanced field service support. As a member of the international service team, this role serves as a liaison between customers and the company, providing expert-level installation, diagnostics, training, and problem resolution for complex electromechanical systems. Success requires professional discretion, analytical reasoning, and technical expertise to resolve non-routine issues in dynamic customer environments. The role involves extensive travel to customer locations and adapting work schedules to meet business and customer needs. The engineer also collaborates with engineering, manufacturing, and service leadership, provides technical guidance to other Service Engineers as needed, and performs other professional duties consistent with the role’s scope and level.

Requirements

Minimum of three years of relevant field service, advanced technical support, or machinery service experience.
Valid driver’s license and passport required.
Advanced proficiency in troubleshooting complex electromechanical, electronic, and software-driven systems.
Strong analytical, diagnostic, and problem-solving capabilities, including the ability to resolve non-standard issues.
Ability to work independently, manage competing priorities, and make sound technical decisions with minimal supervision.
Working knowledge of precision motion systems, power electronics, networking, and industrial automation.
Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
Effective written and verbal communication skills for customer-facing interactions and cross-functional collaboration.
Strong organizational skills and ability to manage multiple service engagements within compressed timelines.
Proficiency with Microsoft Office tools.

Nice To Haves

Bachelor’s degree in Engineering or a related technical discipline; equivalent experience is considered.
Experience with CRM systems such as Salesforce.

Responsibilities

Independently plan, prioritize, and execute complex equipment installations, commissioning, and preventive maintenance at customer sites.
Use engineering skills and methods to diagnose and troubleshoot electromechanical, electronic, and software-related issues onsite and remotely.
Serve as the technical authority during customer engagements and recommend solutions, process improvements, and corrective actions using professional judgment.
Design and validate cutting geometries, process parameters, and test methodologies to evaluate machine capability and customer applications.
Interpret customer measurement systems and assess alignment with machine performance specifications, recommending adjustments as needed.
Deliver comprehensive technical training to customers on machine operation, software functionality, and ancillary equipment.
Develop technical documentation, service instructions, and troubleshooting guides for customers and internal service teams.
Collaborate with engineering, manufacturing, and service leadership to resolve complex technical and manufacturing challenges.
Provide detailed service reports, recommendations, and findings to internal stakeholders and customers.
Support quotation development and service planning with technical input on parts, labor, and service scope.
Mentor and provide technical guidance to other Service Engineers as needed.
Travel extensively to customer locations and adapt work schedules to meet business and customer needs.
Perform other professional duties as assigned, consistent with the scope and level of the role.