Field Service Engineer

Mettler Toledo•Houston, TX

73d

About The Position

Reporting to the Field Service Team Leader, the Field Service Engineer conducts on-site installations, repairs, upgrades, preventive maintenance, and customer training for assigned instrumentation. The role supports Field Service, In-House Repair, Sales, Customer Service, and Product Management, and represents Mettler Toledo as a “Trusted Advisor” to customers. The position services AutoChem instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactors and sampling solution systems, proprietary software, and associated applications. It involves managing service assignments and field inventory, documenting customer issues and service activity, escalating prolonged situations, supporting quality improvements, and managing service agreements, key accounts, travel, and expenses. The role is based in the preferred location of Houston, Texas. The posting identifies the job type as full-time.

Requirements

Associate’s degree in chemistry, Chemical, Electrical, Electronic, or Mechanical Engineering, or a related field.
At least 4 years of experience troubleshooting electronic, electrical, mechanical, and computer systems, or an equivalent combination of education, military training, and hands-on experience.
Excellent oral and written communication and customer service skills; English required.
Valid driver’s license and good driving record.
Knowledge of Windows-based operating systems.
MS Word proficiency at Level 1.
MS Excel proficiency at Level 2.
Knowledge of Internet Explorer.

Nice To Haves

Experience with Infrared, Optics, Lasers, HPLC, GC, or Mass Spectrometry.
Background in Chemistry or Chemical Engineering.

Responsibilities

Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, proprietary software, and associated applications.
Establish and maintain the Trusted Advisor role through customer service, expertise, product positioning, lead generation, and training throughout the product lifecycle.
Complete advanced and expert-level instructor-led service product training.
Document, communicate, and manage customer issues with Sales, Service, and Support.
Prioritize, schedule, track, and execute service assignments through satisfactory completion.
Document and report scheduling, utilization, and escalations in a timely manner.
Provide feedback on non-conformance issues for quality enhancements and technical bulletins.
Manage and control field inventory.
Manage administrative time and complete required electronic work accurately and promptly.
Escalate ongoing or prolonged field situations to service management.
Build customer satisfaction by providing value-added services, such as Equipment Qualification.
Manage service agreements and key accounts successfully.
Manage travel and support expenses at or below budget.
Perform other duties as assigned.