Field Service Engineer Manager
About The Position
The Field Service Engineer Manager oversees the day-to-day management of a Technical Field Services (TFS) department, typically comprising approximately four to ten Group Leaders and Specialists. The manager plans, coordinates, and directs field team operations to ensure excellent customer service, oversees open customer projects, and supports team training and development. The role ensures that employees follow the quality system and meet individual productivity expectations. The position supervises staff, including hiring, training, and performance management, and oversees operational areas such as services, technical procedures, scheduling, inventories, quality, communication, and team coordination. The manager contributes to department and cross-functional objectives and supports Pace’s overall mission. The role requires overnight travel of up to 25% and laboratory mobility, including use of ladders and lifts, lifting up to 50 pounds, and driving for prolonged periods.
Requirements
- Bachelor’s degree in chemistry or a similar field and ten years of related experience, or an equivalent combination of education, training, and experience.
- Knowledge of supervisory principles and practices.
- Very complex or specialized knowledge of analytical instrumentation and techniques, such as chromatography and mass spectrometry.
- Ability to communicate effectively with staff, coworkers, and customers.
- Initiative and independent judgment.
- Ability to supervise and evaluate employees and provide related feedback.
- Ability to train others in work-related policies and procedures.
- Excellent documentation practices.
- Ability to oversee and administer broad and varied customer service.
- Ability to serve as a team member and contribute to the development and management of projects.
- Ability to work both as part of a team and as an individual contributor.
- Ability to interpret, apply, and explain applicable laws, codes, and regulations.
- Ability to use initiative and independent judgment within established department guidelines.
- Tact, discretion, and prudence when working with others.
- Ability to contribute to team or work-unit goals, objectives, and activities and maintain effective working relationships.
- Mobility to work in laboratory settings, including using ladders and lifts; ability to lift 50 pounds and drive for prolonged periods.
- Availability for overnight travel up to 25% of the time.
Nice To Haves
- Three years of team leadership experience is strongly preferred.
Responsibilities
- Supervise staff, including hiring, training, and performance management.
- Oversee service delivery, technical procedures, scheduling, inventories, quality, communication, and coordination of team activities.
- Receive customer feedback and coordinate responses as needed.
- Ensure operational databases, reports, and related information are accurate.
- Participate in department and cross-functional objectives involving KPIs, budgets, timelines, implementations, improvements, personnel, and other requirements.
- Interpret and apply department policies and procedures, and assist with applicable laws, rules, and regulations.
- Promote and support the overall mission of Pace.
- Train and develop team members and oversee open customer projects.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan with immediate vesting in the employer match
- Life insurance
- Disability benefits
- Voluntary benefits
- Paid holidays, sick time, and vacation days
- Health Savings Account (HSA)
- Wellness program
- Flexible spending accounts
- Tuition reimbursement
- Employee Assistance Program
- Parental leave
- Optional legal coverage
- Identity theft coverage
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What This Job Offers
Job Type
Full-time
Career Level
Manager
