Field Service Engineer Manager

Pace Analytical Services•Minneapolis, MN

About The Position

The Field Service Engineer Manager is responsible for day-to-day management of a department within the Technical Field Services (TFS) team, typically consisting of approximately four to ten Group Leaders and Specialists. The manager plans, coordinates, and directs field team operations to provide excellent customer service, oversee open customer projects, and support team training and development. The role ensures employees operate within the quality system and promotes individual productivity. The position supervises staff, oversees a broad range of operational activities, coordinates customer feedback and responses, and ensures operational databases and reports are accurate. It also contributes to department and cross-functional objectives, applies department policies and procedures, and assists with applicable laws, rules, and regulations. The position requires laboratory-setting mobility, lifting up to 50 pounds, prolonged driving, and overnight travel up to 25% of the time. The stated shift is Monday through Friday, 8:00 AM to 5:00 PM. Compensation is $90,000–$120,000 per year, with the final offer based on factors including location, experience, education, skills, internal equity, market conditions, budget, and organizational guidelines.

Requirements

Bachelor’s degree in chemistry or a similar field and five years of related experience, or an equivalent combination of education, training, and experience.
Knowledge of supervisory principles and practices.
Very complex or specialized knowledge of analytical instrumentation and techniques, such as chromatography and mass spectrometry.
Ability to communicate effectively with staff, coworkers, and customers.
Initiative and independent judgment.
Ability to supervise and evaluate employees and provide related feedback.
Excellent documentation practices.
Ability to oversee and administer broad and varied customer service.
Ability to work both as a team member and as an individual contributor.
Ability to interpret, apply, and explain applicable laws, codes, and regulations.
Ability to use tact, discretion, and prudence in work-related interactions and to establish and maintain effective working relationships.
Mobility to work in laboratory settings, including use of ladders and lifts; ability to lift 50 pounds and drive for prolonged periods.
Availability for overnight travel up to 25% of the time.

Nice To Haves

Three years of team leadership is strongly preferred.

Responsibilities

Supervise staff, including hiring, training, and performance management.
Plan, coordinate, and direct field team operations to support customer service, project management, training, and team development.
Oversee operational areas including services, technical procedures, scheduling, inventories, quality, communication, and general team coordination.
Assist with receiving customer feedback and coordinating responses as needed.
Ensure the accuracy of operational databases, reports, and related information.
Participate in department and cross-functional objectives involving KPIs, budgets, timelines, implementations, improvements, personnel, and other requirements.
Interpret and apply department policies and procedures and assist with applicable laws, rules, and regulations.
Ensure team members operate within the quality system and drive individual productivity.
Train and evaluate employees, provide feedback, and train others on applicable work policies and procedures.
Contribute to team or work-unit goals, objectives, activities, and project development and management.

Benefits

Competitive salaries
Medical insurance
Dental insurance
Vision insurance
401(k) retirement savings plan with immediate 100% vesting in the employer match
Life insurance
Disability benefits
Voluntary benefits
Paid holiday, sick, and vacation days
Health savings account (HSA)
Wellness program
Flexible spending accounts
Tuition reimbursement
Employee Assistance Program
Parental leave
Optional legal coverage
Identity theft coverage