Field Service Engineer, Japan
About The Position
On-site field support engineer, how delivers preventive services, Installs and Qualification of cool analytics tools and large-scale lab automation systems, and builds great customer relationships. Provide uncommonly excellent customer service and make customers happy! Super-flexible environment, you schedule your calls, we’re here to support you and make you successful. You’ll get to work across the org with smart scientists, other engineers, and the rest of us to get things done. Travel support requirement for Asian countries on as needed basis. Based in Tokyo Area, Travel support Japan area.
Requirements
- Proven field service experience supporting complex scientific equipment in the life science industry.
- Ability to troubleshoot and repair complex electro-opto-mechanical equipment
- Knowledge of software, API integration with automated equipment.
- UNafraid of a lab environment! Know how to pipette stuff, and know the science at least at a basic level
- Self-driven and thrive in an environment of high-performance expectations
- Have excellent attention to detail, good housekeeping and organization skills
- Great communication skills including English conversational skills (oral and email )
- Be gritty, find a way when it looks like there isn’t one, bring energy, love what you do
Nice To Haves
- 3+ years of field service experience.
Responsibilities
- Install, Qualification,repair, and maintain complex automated workflow solutions and protein analytical equipment in science labs at our customer sites
- Provide remote support and troubleshooting help, and maybe even pep talks, to our customers
- Be a customer advocate, give us the real scoop about what’s going on, and help us get better
- Log service cases and detailed reports in Salesforce CRM
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
