On-Site Field Service Engineer III - Electron Microscopy - OMS - Boise, Idaho

Thermo Fisher Scientific•US - Idaho - Remote, ID

7d•Onsite

About The Position

The Field Service Engineer III for Thermo Fisher Scientific’s Materials and Structural Analysis Division (MSD) Electron Microscopy business performs on-site installation, servicing, and repair of complex equipment and systems. The role supports electron microscopy systems, including Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), and Small/Large Dual Beam (SDB/LDB), and investigates ways to improve system operational quality. The engineer instructs customers in system operation and maintenance, serves as the company liaison on administrative and technical matters for assigned projects, and installs the full range of electron microscopy systems and associated options. As the primary regional field service engineer, this position applies appropriate resources to meet customer needs, performs scheduled maintenance, troubleshooting, and repairs, and provides customer and user training. The role also contributes to technical documentation and reports, identifies and isolates system problems, partners with colleagues for technical guidance, and trains and mentors other field service engineers. The position is based in Boise, Idaho, and requires regional and international travel as needed, with travel expected to be 0–25%.

Requirements

University or bachelor’s degree in electronics, physics, engineering, computer science, or a similar field, or an equivalent combination of education, skills, and experience; the posting specifies 5–10 years as an equivalent combination.
Five to ten years of experience.
Thorough understanding and extensive experience troubleshooting and repairing ultra-high-vacuum and high-voltage systems.
Ability to fix complex systems and subsystems down to the component level.
Ability to read and interpret schematics.
Experience operating a digital voltmeter and applying logical problem-solving.
Ability to lead or coach others and lead complex technical issues.
Ability to work effectively with customers and colleagues.
Excellent interpersonal communication, teamwork, time management, organizational, problem-solving, conflict-management, and customer-service skills.
Ability to work under pressure and make decisions with minimal direct supervision.
Detail-oriented, with a problem-solving approach and ability to promote a team environment.
Ability to maintain confidentiality for customers and Thermo Fisher Scientific.
Literacy in Windows software environments.
Fluent English reading, writing, and speaking skills.
Willingness to travel 0–25% of the time, including regional and international travel as needed.
Valid driver’s license and passport.
Ability to lift up to 40 lbs.; extensive walking may be required.
May be required to provide proof of COVID-19 vaccination.

Nice To Haves

Experience operating, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, or Prober systems; the posting states this is a plus but not required.
Experience with Ultra High Vacuum (UHV); the posting states this is a plus but not required.
University or bachelor’s degree in electronics, physics, engineering, computer science, or a similar field is preferred.

Responsibilities

Ensure customer needs are met as the primary regional field service engineer by applying appropriate resources.
Install sophisticated equipment on-site and follow testing procedures to confirm proper operation.
Conduct scheduled planned maintenance visits and perform preventive maintenance on assigned tools.
Troubleshoot and repair systems for customers and other field service personnel.
Develop positive working relationships with customers, system users, and company personnel.
Complete required technical training and identify and complete specialist training for microscopes in the region.
Seek additional learning opportunities inside and outside the region, including working with an applications engineer or attending an applications course.
Complete and submit field service reports.
Provide training to customers and users on system maintenance.
Train and mentor new field service engineers and act as a subject expert and training resource.
Provide input to update and correct Thermo Fisher system documentation.
Contribute recommendations for reports, including identifying and isolating unique system problems.
Partner with colleagues to obtain technical guidance and develop system solutions.
Serve as the company liaison with customers on administrative and technical matters for assigned projects.