Field Service Engineer II- San Diego, CA

Abbott • San Diego, CA

1d • Remote

About The Position

Abbott is hiring a remote, field-based Field Service Engineer II for its Diagnostics Division, covering the San Diego, California territory. The role supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments while ensuring regulatory and quality compliance and customer satisfaction. The engineer manages the territory, resolves complex issues, and works with cross-functional partners to deliver service and meet business goals. The work helps ensure reliable diagnostics that affect patient care. Travel is required; the posting states up to 40% in the opportunity description and 50% in the job details.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel within the assigned territory; the posting specifies up to 40% in the opportunity description and 50% in the job details.
• Valid driver’s license.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in computer applications including Word, Excel, PowerPoint, and Internet tools.
• Experience with remote computing tools, including VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to ensure instrument performance and compliance with quality standards.
• Diagnose technical problems across complex instruments, document resolutions, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, communicate proactively, and build customer relationships.
• Plan and prioritize territory service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory safety guidelines, and maintain documentation for audits.
• Collaborate with cross-functional teams and provide guidance to other Field Service Representatives.
• Meet service sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, described as an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level