Field Service Engineer II- San Diego, CA

Abbott • San Diego, CA

2d • $29 - $58 • Remote

About The Position

Abbott is hiring a remote, field-based Field Service Engineer II for its Diagnostics Division, covering San Diego, California. The position supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments, while ensuring regulatory and quality compliance and customer satisfaction. The engineer manages a territory, resolves complex service issues, and collaborates across teams to support business goals. The work helps ensure reliable diagnostics that contribute directly to patient care. Travel is required; the posting states up to 40% in the opportunity description and 50% in the travel field.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel within the assigned territory; the posting specifies up to 40% in the opportunity description and 50% in the travel field.
• Valid driver’s license.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and in team environments.
• Proficiency in Word, Excel, PowerPoint, Internet, and remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in computer applications and remote computing tools.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to support instrument performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, provide proactive communication, and build customer relationships.
• Plan and prioritize territory service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory-safety requirements, and maintain accurate documentation for audits.
• Partner with cross-functional teams to meet business goals and guide other Field Service Representatives.
• Meet service sales, cost-of-service, and other key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Potential eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering a path to earning a bachelor’s degree.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level