Central New Jersey)

Cenero•Clinton Township, NJ

1d•$69,500 - $95,750

About The Position

Cenero is seeking a Field Service Engineer II (Audio-Visual) to cover the New York City Metro area. The role diagnoses and repairs audiovisual, videoconferencing, and IT systems, working independently within established guidelines and with minimal supervision. The engineer interacts with employees, customers, and colleagues while managing multiple tasks and projects. The position involves providing technical support, troubleshooting and repairing systems, resolving service tickets, configuring and programming equipment, and providing remote end-user and concierge support. It also requires travel to client sites, collaboration with manufacturers, customer training, accurate documentation, and professional customer service. The role represents Cenero to senior-level clients and communicates technical information to peers, clients, and management. The position offers total on-target earnings of approximately $69,500 to $95,750. Actual pay depends on factors including experience, location, skills, education, certifications, and training. Health and wellness benefits begin on the first day of employment.

Requirements

Bachelor's degree in an appropriate field from a four-year college or university, or equivalent on-the-job experience.
At least 5–7 years of related AV experience, or an equivalent combination of education and experience.
Knowledge of audiovisual and related systems, including switchers, projectors, Blu-ray players, displays, digital signage, microphones, and speakers.
General knowledge of TCP/IP networking, switches, routers, firewalls, and AV over IP.
General knowledge of Windows-based computers and office software.
Strong attention to detail and organizational skills.
Ability to work independently or as part of a team; must be a self-starter.
Strong time management, prioritization, analytical, and diagnostic skills.
Exceptional written, oral, and interpersonal communication skills.
Valid driver's license and a minimum of three years of clean driving record.
CTS General Certification.
Biamp Tesira Certification.
QSC Level 1 Certification.
Crestron Core Track Certified.
Crestron Tech Track Certified.
Dante Level 1 Certification.
Experience with Crestron Flex and digital signage.
Other applicable industry certifications and training as required.

Nice To Haves

Audiovisual installation experience.
Venue or event management experience.
Applicable manufacturer training and certifications.

Responsibilities

Provide technical support for audiovisual, videoconferencing, and IT systems.
Diagnose problems with audiovisual, videoconferencing, and IT systems.
Resolve system-generated service tickets.
Repair audiovisual, videoconferencing, and IT systems, including re-terminating cables.
Travel to up to two client sites per day, with stated service windows of 8 a.m.–12 p.m. and 1 p.m.–5 p.m.
Provide remote end-user and concierge audiovisual and IT system support.
Configure and program equipment for various applications.
Work with manufacturers to identify and resolve issues.
Recommend whether defective products should be repaired or replaced.
Maintain accurate records and timesheet information, and document activities.
Deliver technical training and guidance to clients and Cenero personnel.
Provide professional customer service and build technical credibility with clients through knowledge and service.
Represent Cenero professionally with senior-level clients, demonstrating empathy, patience, and competence.
Communicate complex technical concepts clearly to peers, clients, and management.
Respond to notifications in a timely manner.
Maintain a positive work attitude and strong work ethic, and contribute to a team-centric environment.

Benefits

Medical, dental, vision, and prescription coverage beginning on the first day of employment.
401(k) retirement savings plan with company match.
Health Savings Account (HSA).
Flexible Spending Account (FSA).
Dependent Care Spending Account (DCA).
Company-paid life insurance.
Company-paid short-term disability insurance.
Optional long-term disability insurance.
Paid time off awarded at hire.
On-site gym, weight room, and locker room.
Giving programs.
Employee tuition reimbursement.
Employee referral program.
Networking and connection opportunities.
Free coffee.
Paid vacation time and paid holidays are mentioned in the company information.