Field Service Engineer I - Semiconductor

Canon Careers • Hillsboro, OR

4d • Onsite

About The Position

As a Field Service Engineer I, you will provide customer support for onsite installations, repairs and maintenance of photolithography semiconductor equipment primarily in Hillsboro Oregon. This is an entry level position where you will be trained to support Canon’s photolithography equipment (steppers and scanners). This is an exciting opportunity to be on the cutting edge of technology and join a dedicated team enabling new technology to improve processes in a pre-production environment. This position requires full-time presence at your assigned office(s)/worksite(s)/territory. Position will work a compressed work week requiring flexibility to change work schedule as required, night shift is a possibility. Check and maintain equipment within factory standard specifications of system equipment. Instruct customers in the operation and maintenance of the system equipment. Perform repair maintenance or unit replacement according to factory procedures independently and with others. Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations. Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance. Maintain accurate documentation of activity and provide periodic reports. Work with other technicians in the field to troubleshoot and service equipment.

Requirements

• HS Diploma, GED, or equivalent experience required.
• AA OR BS degree in a related field is preferred, plus less than one year of related experience. (i.e. FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field)
• May require up to 25% travel (valid driver’s license and acceptable driving record necessary).
• Requires MS Word, Excel, and Powerpoint proficiency
• Position may require travel to other offices/customer sites within the US. Some overseas travel as needed.
• Requires ability to work flexible shifts, including compressed shifts as needed to meet customer requirements.
• Must be capable of working independently, prioritizing tasks effectively, and maintaining composure in high-pressure situations or when addressing customer demands.
• This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.
• Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available.
• Substantial amount of standing, walking, typing, grasping, talking and hearing.
• Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
• The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)
• The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
• The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.
• You must be legally authorized to work in the United States.
• The Company will not pursue or support visa sponsorship.
• All applicants must reside in the United States at the time of hire.

Nice To Haves

• AA OR BS degree in a related field is preferred, plus less than one year of related experience. (i.e. FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field)

Responsibilities

• Check and maintain equipment within factory standard specifications of system equipment.
• Instruct customers in the operation and maintenance of the system equipment.
• Perform repair maintenance or unit replacement according to factory procedures independently and with others.
• Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.
• Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
• Maintain accurate documentation of activity and provide periodic reports.
• Work with other technicians in the field to troubleshoot and service equipment.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• medical
• dental
• vision
• 401(k) Savings Plan
• discretionary profit sharing
• discretionary success sharing
• educational assistance
• recognition programs
• vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED