Field Service Controls Technician

Cleaning Technologies Group • Cincinnati, OH

29d • Onsite

About The Position

We’re looking for a Field Service Controls Technician to join our dynamic Service Team. In this role, you’ll be the face of our company at customer sites across North America and beyond - installing, startup, and supporting cutting-edge automated machinery in the field. This is a hands-on problem solver with a passion for automation and travel. This role thrives on variety, loves troubleshooting, and enjoys being the go-to expert when machines need a brain and a heartbeat.

Requirements

• Associate degree or trade school certification in Electrical Engineering, or 2–3 years of hands-on experience in automation, material handling, or machine controls.
• Solid knowledge of electrical systems and PLC programming/diagnostics.
• Strong troubleshooting instincts and the ability to handle multiple projects at once.
• Excellent communication skills—able to clearly explain technical concepts to a wide range of audiences.
• Willingness and ability to travel 65–75%, including some international trips.

Responsibilities

• Lead the installation and startup of our high-tech machines at customer facilities.
• Travel to various customer sites to troubleshoot, repair, and commission equipment.
• Perform electrical diagnostics and PLC troubleshooting on a wide range of automation equipment.
• Provide remote support via phone and online tools to assist customers and fellow technicians.
• Collaborate with engineering on machine runoffs and pre-shipment checks.
• Train customers and junior technicians on machine operation and troubleshooting.
• Prepare clear, detailed service reports after field visits.
• Contribute to continuous improvement by reviewing in-shop builds for potential field issues.

Benefits

• Travel opportunities across North America (and occasional international trips).
• Be part of a tight-knit, expert team that's shaping the future of industrial automation.
• Develop your skills and grow into leadership or advanced technical roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree