Field Sales & Quality Manager

American Carpet South•Leetsdale, PA

2d•Onsite

About The Position

Welcome to ACS: Commercial & Residential Flooring Specialists, where your expertise meets a vibrant community! At ACS, we're more than just a flooring installation company; we're a thriving community driven by our values. Grounded in four foundational principles— Say Yes, Own It, Do What You Say, and We Care —we foster a culture of unity, togetherness, and unwavering commitment. As a Field Sales & Quality Manager, you will serve as the primary ACS representative within your assigned territory, driving sales growth while ensuring quality and customer satisfaction remain at the forefront of every project. You’ll collaborate with Home Depot PRO teams, Outside Sales Representatives, store associates, contractors, and internal stakeholders to generate leads, grow pipeline, close sales opportunities, and maintain the high service standards ACS is known for.

Requirements

Must maintain a valid driver's license and be able to travel frequently throughout the assigned territory.
Be available to work one Saturday per month from 9:00 AM – 2:00 PM at Home Depot stores.
You may be required to be on-call after hours or work additional hours as business needs dictate.
Be prepared to support warehouse or operational functions when coverage is needed.
Comfort using CRM systems, reporting tools, and social media platforms is required.

Responsibilities

Own and drive revenue growth within an assigned territory across Home Depot PRO, PAR, and repeat customer accounts.
Generate leads through daily engagement with Home Depot Outside Sales Representatives, PRO Desk associates, and D23 store teams.
Build, present, and close quotes for self-generated opportunities, PRO referrals, and key customer accounts.
Maintain a healthy sales pipeline by managing opportunities, tracking conversion rates, and ensuring timely customer follow-up.
Promote current ACS flooring programs, incentives, and promotions to increase close rates and drive incremental sales.
Utilize CRM and reporting tools to monitor pipeline health, sales activity, and territory performance.
Serve as the primary ACS point of contact for Home Depot PRO Desk associates within the assigned territory.
Work closely with PRO Desk teams to identify potential customers, assist with quoting, and help close sales opportunities.
Build strong relationships with Home Depot management, Outside Sales Representatives, and store associates through regular visits, district walks, and Specialty Tuesday events.
Inspect D23 showrooms to ensure displays, samples, signage, and merchandising standards are maintained.
Train Home Depot associates on ACS products, programs, promotions, and selling strategies through PK Plus and in-store training sessions.
Attend meetings with store and district leadership to strengthen partnerships, gather feedback, and identify growth opportunities.
Visit job sites to ensure installations meet ACS quality standards and industry best practices.
Support newly onboarded contractors by accompanying them on their first installation and reinforcing ACS expectations.
Inspect job sites based on customer feedback and work to resolve concerns while ensuring customer satisfaction.
Review customer complaints and approve resolutions within established guidelines; escalate larger issues when necessary.
Document job site visits with photos and videos and communicate findings with customers, contractors, and internal teams.
Participate in workroom meetings, inventory audits, and operational activities to support territory performance.
Must maintain a valid driver's license and be able to travel frequently throughout the assigned territory.
Be available to work one Saturday per month from 9:00 AM – 2:00 PM at Home Depot stores.
You may be required to be on-call after hours or work additional hours as business needs dictate.
Be prepared to support warehouse or operational functions when coverage is needed.
Comfort using CRM systems, reporting tools, and social media platforms is required.