Field Quality Manager
About The Position
The Field Quality Manager will collaborate with global manufacturing partners to ensure consistent product quality and drive continuous quality improvements across manufacturing sites. This role is responsible for overseeing sustaining quality improvement, managing the Early Field Failure Analysis (EFFA) program, leading failure analysis of field returns, and ensuring effective use of quality analytics to drive corrective actions and process improvements. The manager will conduct periodic audits and drive corrective/preventive actions (CAPA) to mitigate risks, working closely with contract manufacturers, suppliers, and internal stakeholders to improve product quality and reliability. This position also involves leading and managing a team of field quality engineers.
Requirements
- Bachelor's degree in Engineering (Mechanical, Electrical, or Industrial) or related field (or foreign degree equivalent).
- At least 8 years of experience in quality engineering, failure analysis, or field reliability within a high-volume manufacturing environment.
- At least 8 years of experience with FA methodologies (5Why, 8D, DOE, Pareto Analysis and FMEA).
- At least 8 years of experience with failure analysis tools including X-ray, FTIR, SEM/EDS, and thermal analysis.
- At least 8 years of experience with data analytics and statistical software (JMP, Minitab, Python, SQL, or similar).
- At least 8 years of experience working with contract manufacturers and suppliers in global regions.
- At least 8 years of experience managing projects and driving cross-functional initiatives.
- At least 8 years of experience with Six Sigma or Lean Manufacturing methodologies.
- At least 8 years of experience with ISO 9001, 13485, and regulatory compliance requirements.
- At least 3 years of experience managing and developing teams in consumer electronics, wearables, or medical device industry.
Responsibilities
- Collaborate with global manufacturing partners to ensure consistent product quality and drive continuous quality improvements.
- Oversee sustaining quality improvement.
- Manage the Early Field Failure Analysis (EFFA) program.
- Lead failure analysis of field returns.
- Ensure effective use of quality analytics to drive corrective actions and process improvements.
- Conduct periodic audits and drive corrective/preventive actions (CAPA) to mitigate risks.
- Work closely with contract manufacturers, suppliers, and internal stakeholders to improve product quality and reliability.
- Lead and manage a team of field quality engineers to drive quality initiatives across multiple sites.
- Develop and manage the Early Field Failure Analysis (EFFA) program to identify root causes of early-life failures.
- Oversee Level 0 and Level 1 failure analysis and escalate complex failures for deeper investigation.
- Implement structured 8D, Fishbone, and DMAIC methodologies for failure analysis and resolution.
- Manage and mentor failure analysis teams to ensure structured problem-solving and knowledge-sharing.
- Lead data-driven quality improvement efforts by analyzing field return data, manufacturing defect trends, and customer feedback.
- Develop and maintain dashboards and KPIs to track field quality performance.
- Work with engineering and operations teams to translate failure insights into design and process improvements.
- Partner with Product Design, NPI Hardware Quality, Reliability Engineering, and Operations to enhance product durability and manufacturability.
- Provide technical guidance on failure mechanisms and drive corrective actions with engineering teams.
- Support supplier and contract manufacturer quality teams in resolving systemic issues.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
