Field Representative II, Cross Functional

Ricoh • Torrance, CA

3d • $20 - $27

About The Position

Supports daily operations at one or more Ricoh Managed Services (MS) locations, including copy production and finishing, mail center operations, reception, audio-visual and administrative duties, and maintaining billing logs and reports. Supports regional MS logs and reports and MS services during implementation, fills in for absences and vacations across Ricoh locations, and assists with new account start-ups. Supports operational objectives at existing customer sites throughout a geographic territory. Reports directly to the Site or Operations Manager, or the IAM, depending on marketplace staffing configuration.

When onsite personnel are absent, the role may perform a range of site functions, including mail processing and fulfillment, filing and labeling, shipping and receiving, courier service, copy center work, basic equipment troubleshooting, coordinating assignments to meet deadlines, leading the daily huddle, and front desk reception.

Requirements

• High school diploma.
• 6–12 months of related work experience.
• Valid, violation-free driver's license, reliable transportation, and minimum auto insurance coverage in accordance with Ricoh policy.
• Experience using and operating shrink-wrap equipment, paper cutters, hole drillers, bindery equipment, joggers, tape machines, electric staplers, scales, collators, and related equipment.
• Experience with postage meters and equipment.
• Ability to use and troubleshoot mailroom equipment.
• Good organizational skills.
• Good communication and customer service skills.

Responsibilities

• Assist with new MS site implementation.
• Suggest improvements to the Site Manager or Supervisor, including changes to existing processes or procedures.
• Assist in training new and existing employees.
• Maintain accurate and current Site Procedure Guides, forms, logs, and other site branding as directed.
• Collect data for the Monthly Management Report as directed.
• Order paper, toner, and other supplies as directed.
• Process incoming and outgoing mail.
• Perform mailroom functions such as sorting, filing, packaging, and processing shipments for delivery to multiple locations.
• File and label documents and other materials for storage and retrieval.
• Perform shipping and receiving, including moving boxes or equipment.
• Provide courier service for pickup and delivery of mail and copy jobs on campus and offsite.
• Assist in the Copy Center and complete copy requests, including use of binding, folders, laminators, and related equipment.
• Perform basic troubleshooting on equipment used within the RICOH Center.
• Help coordinate work assignments to meet deadlines and service deliverables.
• Direct or lead the daily huddle when the Site Manager or Supervisor is absent; attend by conference call at one-person sites.
• Perform front desk receptionist duties.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Other benefits to support health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED