Field Representative II, Cross Functional

Ricoh Americas Holdings•Torrance, CA

About The Position

Supports daily operations at one or more MS locations, including copy production and finishing, mail center operations, reception, audio-visual work, and administrative duties. Maintains billing logs and reports, supports regional MS logs and reports, assists with service implementation, fills in for absences and vacations at Ricoh locations, and helps start up new accounts. The role supports operational objectives at existing customer sites throughout an assigned geographic territory. The position reports directly to the Site or Operations Manager or the IAM, depending on marketplace personnel configuration. When onsite personnel are absent, duties may include mail processing and fulfillment, document filing and labeling, shipping and receiving, courier service, copy center work, equipment troubleshooting, coordinating assignments, leading the Daily Huddle, and front desk reception.

Requirements

High school diploma and 6–12 months of related work experience.
Valid, violation-free driver's license, reliable transportation, and minimum auto insurance coverage required by RICOH policy.
Experience using and operating shrink-wrap equipment, paper cutters, hole drillers, bindery equipment, joggers, tape machines, electric staplers, scales, collators, and related equipment.
Experience with postage meters and related equipment.
Ability to use and troubleshoot mailroom equipment.
Good organizational skills.
Good communication and customer service skills.

Responsibilities

Assist with implementation of new MS sites.
Suggest improvements to existing processes and procedures to the Site Manager or Supervisor.
Assist with training new and existing employees.
Maintain current and accurate Site Procedure Guides, forms, logs, and site branding as directed.
Collect data for the Monthly Management Report as directed.
Order paper, toner, and other supplies as directed.
Process incoming and outgoing mail and perform mailroom fulfillment, including sorting, filing, packaging, and processing shipments.
File and label documents and other materials for storage and retrieval.
Handle shipping and receiving, including moving boxes or equipment.
Provide courier service for mail and copy jobs, both on campus and offsite.
Assist in the Copy Center and complete copy requests, including use of binding, folders, and laminators as needed.
Perform basic troubleshooting on equipment used within the RICOH Center.
Help coordinate work assignments to meet deadlines and service deliverables.
Direct or lead the Daily Huddle when the Site Manager or Supervisor is absent; attend by conference call for one-person sites.
Perform front desk receptionist duties.