Field Repair Technician

Q-Lab Corporation • Wittmann, AZ

10h • Hybrid

About The Position

Q-Lab Corporation is currently seeking an experienced Field Repair Technician in the Phoenix, AZ area. If you have hand-on electromechanical troubleshooting skills and are passionate about being part of a truly customer-focused company, Q-Lab has an opportunity to take your technical skills to the next level! You will have the opportunity to service and repair world-class lab instruments for a diverse and industry-leading customer base all over North America!

This position requires ~50% travel and applicants must reside in reasonable driving distance of PHX. This role will have a home base at our Wittmann, AZ office.

Requirements

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment, preferably in a laboratory setting
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non-conforming events) to management – with urgency
• Highly proficient computer skills and typing – Windows environment and Microsoft applications and relevant CRM systems
• Domestic and International travel experience and ability
• Clean driving record

Responsibilities

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically and internationally, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
• Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Benefits

• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed