Field Property Adjuster

Allstate • Cleveland, OH

1d • Hybrid

About The Position

As the Field Property Adjuster, you are responsible for investigating and confirming the facts of loss for the most complex Homeowner's Claims. You will determine coverage, damages, and otherwise adjust and negotiate claims within your limit of authority. This role is responsible for creating a comprehensive estimate of damages for the most complex first-party homeowner claims, leading to the proper disposition. This role is utilized as a peer mentor and may assign direction to more junior employees, having mastered our processes and obtained technical expertise. We are looking for a highly organized and customer-focused Property Field Adjuster to join our team. The ideal candidate will be based in Cleveland, Ohio, or live within close proximity to Akron, Ohio. In this role, you will manage moderate residential and some condo claims, conducting both in-person field inspections and virtual assessments from home. Success in this position requires strong conflict management skills, proficiency in Xactimate, and a passion for delivering excellent customer service. If you enjoy working in a fast-paced, dynamic environment and take pride in helping customers through the claims process, we encourage you to apply.

Requirements

• Proficiency in Xactimate.
• Strong conflict management skills.
• Passion for delivering excellent customer service.
• Ability to manage moderate residential and some condo claims.
• Conducting both in-person field inspections and virtual assessments from home.
• Must possess authorization to work in the United States.
• Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
• Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.

Nice To Haves

• Analytical Thinking
• Customer Satisfaction
• Homeowners Claims
• Organizing
• Property Claims
• Time Management

Responsibilities

• Investigating and confirming the facts of loss for the most complex Homeowner's Claims.
• Determining coverage, damages and otherwise adjusting and negotiating claims within limit of authority.
• Creating a comprehensive estimate of damages for the most complex first party homeowner claims leading to the proper disposition.
• Exhibiting mastery of estimating fundamentals in order to create estimates of damages on the most complex 1st party homeowner losses of all severities.
• Building mastered relationships with both internal and external customers.
• Interpreting regulatory compliance and fair claims practices.
• Negotiating settlements, making settlement payments and documenting all activities in the most complex of files.
• Applying mastered content in interpretations of all policy types written by the company and assisting leadership in formal and ad hoc training.
• Recommending process improvements.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed