Field Process Engineer 4

Lam Research•Chandler, AZ

13h

About The Position

As a Field Process Engineer in Lam Research’s Global Products Group, you will provide customer-focused expertise on Lam equipment and help meet customer needs. You will complete process support, evaluation, and documentation of process outputs related to hardware modifications and upgrades. The role supports customer installations and training and identifies design improvements with product groups. You will provide process support and develop applications at customer sites, including beta sites and first-in-fab installations. The position involves designing experiments, analyzing results, recommending process and hardware improvements, collaborating with customers and cross-functional teams, and providing technical leadership to field personnel. You will also help resolve process deviations and improve process output and productivity.

Requirements

PhD in Electronics, Chemistry, Physics, Material Science, or a related field; or a Master of Science with at least 3 years of relevant work experience; or a Bachelor of Science with at least 6 years of work experience.
Proficiency with computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Excellent written and verbal communication and customer relationship skills.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit, and to be on call if needed.

Nice To Haves

In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
Effective organizational skills and ability to manage multiple tasks, respond to shifting priorities, and meet business needs and deadlines.
Excellent interpersonal skills and ability to work effectively with diverse teams, customers, and partners.
Collaborative mindset in a matrixed environment.

Responsibilities

Provide process support and install, resolve, and improve processes, systems, and productivity; develop new applications of Lam equipment at customer sites.
Serve as key field support for beta sites, evaluations, and first-in-fab installations.
Design and conduct experiments, collect and analyze data, generate reports, and recommend ways to optimize device architecture and process modules.
Partner with customers on new technology processes, support existing processes, and address process deviations through root cause analysis.
Develop new or modified processes and best-known-method process recipes; work with hardware engineering to define chamber requirements and characterize designs against customer performance requirements.
Collaborate with cross-functional teams and customers to understand needs, technology roadmaps, process flows, requirements, and business challenges.
Represent Lam to customers and deliver customer satisfaction.
Present technical and marketing materials to inform customers about products and services that address their needs.
Provide technical leadership, support, and instruction to Field Service Engineers, Technicians, subcontractors, and customers on installations, repairs, operations, and new procedures.
Collaborate with Field Service Engineers on complex problems affecting process output.
Coordinate statistical analysis of failure rates and develop continuous improvement plans.
Recommend design changes and process-development solutions, and monitor performance trends.