Field Engineer 4

Ampcus Inc.•Costa Mesa, CA

6h•Onsite

About The Position

Ampcus Inc. is seeking a Field Computer Technician to provide onsite laptop and desktop repair services across the metro area and surrounding locations. The technician will handle hardware troubleshooting, component replacement, peripheral repairs, and service ticket documentation. This position requires reliable personal transportation, hands-on computer repair experience, and the ability to travel to customer locations.

Requirements

Minimum of 1 year of hands-on laptop and desktop break-fix experience.
CompTIA A+ certification required. Candidates who do not hold the certification at the time of selection must obtain it within 90 days of their start date.
Valid U.S. work authorization and U.S. citizenship.
Own reliable vehicle and valid car insurance.
General knowledge of laptop and desktop hardware and software.
Basic knowledge of Microsoft applications.
Ability to diagnose and repair computer hardware issues.
Ability to travel 2–3 hours to customer locations when required.
Ability to perform administrative tasks using a provided phone, including real-time reporting and service ticket documentation.
Ability to complete required product training.
Ability to pass drug screening and background verification.
Willingness to work beyond scheduled shifts when required.
Ability to comply with the business-casual dress code.

Nice To Haves

Experience building computers.
Experience diagnosing Dell laptops and desktop computers.
Hands-on experience replacing motherboards and LCD screens.
Dell computer certifications must be completed as required before starting work.
Candidates must have a working printer at home.
Candidates must have a reliable computer and high-speed internet connection at home.
Candidates must have a backup transportation plan in case their vehicle becomes unavailable. Uber, Lyft, and public transportation are not acceptable backup options.
Candidate must be willing to comply with customer and government clearance requirements, if applicable.

Responsibilities

Repair laptops and desktop computers at customer locations throughout the metro area.
Replace hardware components, including hard drives, motherboards, keyboards, and LCD screens.
Perform complete unit replacements and repair or replace PC peripherals as needed.
Diagnose and troubleshoot computer hardware and software issues.
Resolve basic technical problems as directed.
Close service tickets in real time using the provided phone and service management system.
Record service activities, time, location, and repair details accurately.
Travel to customer locations throughout the assigned service area.
Complete required product training and certifications.