Field Engineer 4

Ampcus Inc. • Spokane, WA

2d • Onsite

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. As a Field Computer Technician, you will be assigned service requests to repair laptops and desktops throughout the metro area. Responsibilities include hardware repair, whole-unit swaps, peripheral replacement, and real-time service ticket updates.

Requirements

• A+ Certification required.
• 1+ year of hands-on laptop and desktop break-fix experience.
• General knowledge of laptop and desktop hardware and software.
• Basic knowledge of Microsoft applications.
• Ability to resolve basic/non-complex technical problems as directed.
• Must have a reliable personal vehicle and valid car insurance.
• Must be willing and able to drive 2–3 hours to customer locations when required.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.
• Must be at least 18 years of age.
• Must be able to pass drug and background screening.
• Must be able to complete required product training.
• Must have a reliable computer and high-speed internet connection at home.
• Must be willing to work beyond the scheduled shift when required.
• Must comply with the required business-casual dress code.
• Extensive driving is required.
• Candidates are not paid for commuting to and from work.

Nice To Haves

• Computer-building experience preferred.

Responsibilities

• Repair laptops and desktops in the metro and surrounding areas.
• Replace hard drives, motherboards, keyboards, and other computer components.
• Perform whole-unit swaps as required.
• Repair or replace PC peripherals.
• Close service tickets in real time using the provided phone and call management system.
• Travel extensively to customer locations.
• Complete required product training and service documentation.

Benefits

• Mileage incurred while traveling between work locations during the workday is reimbursed according to applicable mileage policies.
• Overtime discounts may apply: 0.95x for exempt and 1.35x for non-exempt.
• A 10% discount may apply after six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed