Field PLM Principal Architect
About The Position
The Principal Architect – HPE Campus & Branch is a senior technical member of the Field PLM organization, providing expert architecture and technical leadership for strategic Campus & Branch opportunities and customers. The role partners with Field PLMs, HPE Territory Managers, Systems Engineers, Product Management, Engineering, and Support to win complex opportunities, develop and validate architectures, remove technical barriers, and help protect HPE’s customer install base. It is expected to provide one of the organization’s highest levels of technical expertise for the HPE Mist Campus & Branch portfolio while helping scale the broader field organization’s capabilities. The position provides technical leadership during strategic sales opportunities, owns complex end-to-end Campus & Branch architectures, and supports critical customer satisfaction issues and escalations. It also mentors Field PLMs and Systems Engineers, develops reusable architecture and enablement materials, and channels field experience into actionable feedback for Product Management and Engineering. Engagements are driven by technical complexity or business and customer impact, including strategic new logos, competitive takeouts, large-scale architectures, complex migrations and proofs of concept, and critical escalations. This position is designated Remote/Teleworker, meaning the employee will primarily work from home. Travel may be required to support strategic opportunities and customers.
Requirements
- Extensive enterprise networking architecture and pre-sales experience, with demonstrated success in complex customer environments.
- Expert-level knowledge of campus wired and wireless networking, switching and routing architectures, and enterprise network design.
- Deep understanding of EVPN/VXLAN and modern campus fabric architectures.
- Strong knowledge of identity/NAC, segmentation, branch/WAN, and AI-driven network operations.
- Demonstrated ability to lead complex technical discovery, architecture workshops, proofs of concept, and customer-facing design reviews.
- Ability to communicate credibly with senior network architects, technical executives, Product Management, and Engineering.
- Strong troubleshooting and critical-thinking skills across product, configuration, architecture, and operations.
- Ability to influence without direct authority and work effectively across sales, field, support, product, and engineering organizations.
- Strong written and verbal communication skills, including the ability to simplify complex technical concepts.
- Willingness to travel as required to support strategic opportunities and customers.
- Relevant advanced networking, wireless, or security certifications.
Responsibilities
- Engage early with Field PLM and account teams on strategic and technically complex opportunities.
- Lead technical discovery, architecture discussions, whiteboarding sessions, and solution design.
- Collaborate with Field PLM and HPE account teams to develop technical win strategies.
- Lead or guide complex proofs of concept, migration planning, and architecture validation.
- Identify technical risks, dependencies, product gaps, and customer objections early in the sales cycle.
- Support competitive positioning and displacement strategies where architecture is a key differentiator.
- Drive customer architecture acceptance and confidence in HPE Mist solutions.
- Evangelize HPE’s AI-driven, self-driving solutions and act as a thought leader for them.
- Architect complex Campus & Branch solutions spanning Mist Wireless Assurance, Wired Assurance, EX/CX switching, Campus Fabric / EVPN-VXLAN, Access Assurance/NAC, segmentation, branch/WAN, Marvis, APIs, automation, and third-party integrations.
- Evaluate end-to-end designs for scale, resiliency, operational simplicity, security, migration feasibility, and customer outcomes.
- Serve as a senior technical authority for architecture decisions and complex design tradeoffs while remaining hands-on and technically current across the HPE Mist Campus & Branch portfolio and adjacent technologies.
- Engage on critical customer satisfaction issues and escalations to ensure customer success.
- Assess whether customer issues arise from product, configuration, architecture, operations, or a combination of factors.
- Perform architecture reviews and evaluate telemetry data, evidence, and systemic risks.
- Coordinate technical workstreams with Field PLM, Account SE, Support/TAC, Product Management, and Engineering.
- Validate remediation plans and communicate technical findings and recovery actions to customer technical leadership.
- Identify lessons learned and systemic improvements beyond the immediate incident.
- Mentor Field PLMs and Systems Engineers on advanced Campus & Branch architectures.
- Develop reusable reference architectures, validated designs, best practices, configurations, technical decision guidance, and enablement.
- Deliver advanced training, architecture office hours, and technical knowledge transfer.
- Translate field experience into actionable product feedback for Product Management and Engineering.
- Communicate product direction, architecture changes, and engineering guidance to the field.
Benefits
- Comprehensive benefits supporting physical, financial, and emotional wellbeing.
- Career and professional development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
