Field PLM Principal Architect
About The Position
The Principal Architect – HPE Campus & Branch is a senior technical member of HPE’s Field PLM organization, providing expert architecture and technical leadership for strategic Campus & Branch opportunities and customers. The role partners with Field PLMs, HPE Territory Managers, Systems Engineers, Product Management, Engineering, and Support to help win complex opportunities, develop and validate architectures, remove technical barriers, and protect the customer install base. It serves as a high-level technical authority for the HPE Mist Campus & Branch portfolio and helps scale the broader field organization’s capabilities. The role engages with strategic and technically complex opportunities to lead discovery, architecture discussions, solution design, technical win strategies, proofs of concept, migration planning, and architecture validation. It owns complex Campus & Branch designs involving wireless and wired assurance, switching, campus fabric, access assurance and NAC, segmentation, branch and WAN, Marvis, APIs, automation, and third-party integrations. It also supports critical customer satisfaction issues and escalations by assessing technical evidence, coordinating work across teams, validating remediation, and communicating findings and recovery actions. The Principal Architect mentors Field PLMs and Systems Engineers, creates reusable architecture content and validated designs, delivers advanced training and knowledge transfer, and channels field experience into product feedback. The position is designated Remote/Teleworker, with work primarily from home, and requires travel as needed to support strategic opportunities and customers.
Requirements
- Extensive enterprise networking architecture and pre-sales experience, with demonstrated success in complex customer environments.
- Expert-level knowledge of campus wired and wireless networking, switching and routing architectures, and enterprise network design.
- Deep understanding of EVPN/VXLAN and modern campus fabric architectures.
- Strong knowledge of identity/NAC, segmentation, branch/WAN, and AI-driven network operations.
- Demonstrated ability to lead complex technical discovery, architecture workshops, proofs of concept, and customer-facing design reviews.
- Ability to communicate credibly with senior network architects, technical executives, Product Management, and Engineering.
- Strong troubleshooting and critical-thinking skills across product, configuration, architecture, and operations.
- Ability to influence without direct authority and work effectively across sales, field, support, product, and engineering organizations.
- Strong written and verbal communication skills, including the ability to simplify complex technical concepts.
- Willingness to travel as required to support strategic opportunities and customers.
Nice To Haves
- Relevant advanced networking, wireless, or security certifications.
Responsibilities
- Engage early with Field PLM and account teams on strategic and technically complex opportunities.
- Conduct technical discovery, lead architecture discussions and whiteboarding sessions, and guide solution design.
- Collaborate with Field PLM and HPE account teams to develop technical win strategies.
- Lead or guide complex proofs of concept, migration planning, and architecture validation.
- Identify technical risks, dependencies, product gaps, and customer objections early in the sales cycle.
- Support competitive positioning and displacement strategies where architecture is a key differentiator.
- Build customer acceptance and confidence in HPE Mist solutions and evangelize HPE’s AI-Driven, Self-Driving solutions.
- Design and own complex Campus & Branch architectures spanning Mist Wireless Assurance, Wired Assurance, EX/CX switching, Campus Fabric / EVPN-VXLAN, Access Assurance/NAC, segmentation, branch/WAN, Marvis, APIs, automation, and third-party integrations.
- Evaluate end-to-end designs for scale, resiliency, operational simplicity, security, migration feasibility, and customer outcomes.
- Serve as a senior technical authority for architecture decisions and complex design tradeoffs while remaining hands-on and technically current.
- Engage on critical customer satisfaction issues and escalations; determine whether issues arise from product, configuration, architecture, operations, or a combination.
- Conduct architecture reviews and evaluate telemetry data, evidence, and systemic risks.
- Coordinate technical workstreams with Field PLM, Account SE, Support/TAC, Product Management, and Engineering.
- Validate remediation plans and communicate technical findings and recovery actions to customer technical leadership.
- Identify lessons learned and systemic improvements beyond immediate customer incidents.
- Mentor Field PLMs and Systems Engineers on advanced Campus & Branch architectures.
- Develop reusable reference architectures, validated designs, best practices, configurations, technical decision guidance, and enablement.
- Deliver advanced training, architecture office hours, and technical knowledge transfer.
- Translate field experience into actionable product feedback and communicate product direction, architecture changes, and engineering guidance to the field.
- Travel as required to support strategic opportunities and customers.
Benefits
- Comprehensive benefits intended to support physical, financial, and emotional wellbeing.
- Career and professional development programs.
- Flexibility to manage work and personal needs.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
