Field PLM Principal Architect

Hewlett Packard Enterprise • All, TX

4d • $178,500 - $420,000 • Remote

About The Position

The Principal Architect – HPE Campus & Branch is a senior technical member of Hewlett Packard Enterprise’s Field PLM organization. The role provides expert architecture and technical leadership for strategic Campus & Branch opportunities and customers, partnering with Field PLMs, Territory Managers, Systems Engineers, Product Management, Engineering, and Support to win complex opportunities, develop and validate architectures, remove technical barriers, and protect the customer install base. The architect serves as a high-level technical expert for the HPE Mist Campus & Branch portfolio and helps scale the broader field organization’s capabilities.

The role engages on technically complex or high-impact customer situations, including strategic new logos, competitive takeouts, large-scale and multi-domain designs, complex migrations and proofs of concept, and critical customer issues. It leads technical discovery, architecture discussions, solution design, architecture reviews, and validation; identifies risks and product gaps; and builds customer confidence in HPE Mist solutions. It also owns complex designs across wireless and wired assurance, switching, campus fabric and EVPN-VXLAN, access assurance/NAC, segmentation, branch/WAN, Marvis, APIs, automation, and third-party integrations.

The Principal Architect supports critical customer satisfaction issues and escalations by diagnosing whether causes stem from product, configuration, architecture, operations, or a combination; coordinating technical workstreams; validating remediation plans; and communicating findings and recovery actions to customer technical leadership. The role mentors Field PLMs and Systems Engineers, develops reusable architecture resources and enablement, delivers advanced training and knowledge transfer, and conveys field feedback to Product Management and Engineering. Success is measured by business, architecture, customer-success, organizational, and product impact.

This role is designated Remote/Teleworker, with the employee primarily working from home. Travel is required as needed to support strategic opportunities and customers.

Requirements

• Extensive enterprise networking architecture and pre-sales experience, with demonstrated success in complex customer environments.
• Expert-level knowledge of campus wired and wireless networking, switching and routing architectures, and enterprise network design.
• Deep understanding of EVPN/VXLAN and modern campus fabric architectures.
• Strong knowledge of identity/NAC, segmentation, branch/WAN, and AI-driven network operations.
• Demonstrated ability to lead complex technical discovery, architecture workshops, proofs of concept, and customer-facing design reviews.
• Ability to communicate credibly with senior network architects, technical executives, Product Management, and Engineering.
• Strong troubleshooting and critical-thinking skills across product, configuration, architecture, and operations.
• Ability to influence without direct authority and work effectively across sales, field, support, product, and engineering organizations.
• Strong written and verbal communication skills, including the ability to simplify complex technical concepts.
• Willingness to travel as required to support strategic opportunities and customers.

Nice To Haves

• Relevant advanced networking, wireless, or security certifications.

Responsibilities

• Engage early with Field PLMs and account teams on strategic and technically complex opportunities.
• Lead or support technical discovery, architecture discussions, whiteboarding, solution design, and development of technical win strategies.
• Lead or guide complex proofs of concept, migration planning, and architecture validation.
• Identify technical risks, dependencies, product gaps, and customer objections early in the sales cycle.
• Support competitive positioning and displacement strategies, and drive customer acceptance of HPE Mist solutions.
• Evangelize HPE’s AI-Driven, Self-Driving solutions.
• Design and evaluate complex Campus & Branch architectures, including wireless and wired assurance, EX/CX switching, Campus Fabric/EVPN-VXLAN, access assurance/NAC, segmentation, branch/WAN, Marvis, APIs, automation, and third-party integrations.
• Assess end-to-end designs for scale, resiliency, operational simplicity, security, migration feasibility, and customer outcomes; serve as a senior technical authority on architecture decisions and tradeoffs.
• Maintain hands-on technical knowledge of the HPE Mist Campus & Branch portfolio and relevant adjacent technologies.
• Engage in critical customer satisfaction matters and escalations; assess telemetry, evidence, and systemic risks, coordinate technical workstreams, validate remediation plans, and communicate findings and recovery actions to customer technical leadership.
• Identify lessons learned and systemic improvements following customer incidents.
• Mentor Field PLMs and Systems Engineers on advanced Campus & Branch architectures.
• Develop reusable reference architectures, validated designs, best practices, configurations, technical decision guidance, and enablement materials.
• Deliver advanced training, architecture office hours, and technical knowledge transfer.
• Translate field experience into actionable feedback for Product Management and Engineering, and communicate product direction and engineering guidance to the field.
• Travel as required to support strategic opportunities and customers.

Benefits

• Comprehensive benefits supporting physical, financial, and emotional wellbeing.
• Career development programs supporting professional growth and the pursuit of career goals.
• Inclusive workplace that values individual uniqueness and offers flexibility to manage work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed