Field PLM Principal Architect

Hewlett Packard Enterprise•New York, NY

5d•$203,000 - $420,000•Remote

About The Position

The Principal Architect – HPE Campus & Branch is a senior technical member of the Field PLM organization, providing expert architecture and technical leadership for HPE’s strategic Campus & Branch opportunities and customers. The role partners with Field PLMs, HPE Territory Managers, Systems Engineers, Product Management, Engineering, and Support to win complex opportunities, develop and validate architectures, remove technical barriers, and help protect the customer install base. It serves as a high-level technical authority for the HPE Mist Campus & Branch portfolio while helping scale the capabilities of the broader field organization. The position engages when technical complexity or business or customer impact warrants specialist expertise. Typical engagements include strategic new logos, competitive takeouts, complex wireless, switching, routing and campus-fabric opportunities, large-scale or multi-domain architectures, complex migrations and proofs of concept, critical customer issues, and situations requiring Product Management or Engineering involvement. The role is designated Remote/Teleworker, with work primarily performed from home, and requires travel as needed to support strategic opportunities and customers. Success is measured by business impact, including strategic wins and revenue influenced; architecture impact, including accepted designs and successful complex proofs of concept or migrations; customer success, including resolved critical issues and mitigated retention risks; organizational impact through mentoring and reusable architecture content; and product impact through actionable field feedback and identified product gaps.

Requirements

Extensive enterprise networking architecture and pre-sales experience, with demonstrated success in complex customer environments.
Expert-level knowledge of campus wired and wireless networking, switching and routing architectures, and enterprise network design.
Deep understanding of EVPN/VXLAN and modern campus fabric architectures.
Strong knowledge of identity/NAC, segmentation, branch/WAN, and AI-driven network operations.
Demonstrated ability to lead complex technical discovery, architecture workshops, proofs of concept, and customer-facing design reviews.
Ability to communicate credibly with senior network architects, technical executives, Product Management, and Engineering.
Strong troubleshooting and critical-thinking skills across product, configuration, architecture, and operations.
Ability to influence without direct authority and work effectively across sales, field, support, product, and engineering organizations.
Strong written and verbal communication skills, including the ability to simplify complex technical concepts.
Willingness to travel as required to support strategic opportunities and customers.

Nice To Haves

Relevant advanced networking, wireless, or security certifications.

Responsibilities

Engage early with Field PLM and account teams on strategic and technically complex opportunities.
Conduct technical discovery and lead architecture discussions, whiteboarding sessions, and solution design.
Collaborate with Field PLM and HPE account teams to develop technical win strategies.
Lead or guide complex proofs of concept, migration planning, and architecture validation.
Identify technical risks, dependencies, product gaps, and customer objections early in the sales cycle.
Support competitive positioning and displacement strategies where architecture is a key differentiator.
Drive customer architecture acceptance and confidence in HPE Mist solutions.
Evangelize and serve as a thought leader for HPE’s AI-Driven, Self-Driving solutions.
Architect complex Campus & Branch solutions spanning Mist Wireless Assurance, Wired Assurance, EX/CX switching, Campus Fabric / EVPN-VXLAN, Access Assurance/NAC, segmentation, branch/WAN, Marvis, APIs, automation, and third-party integrations.
Evaluate end-to-end designs for scale, resiliency, operational simplicity, security, migration feasibility, and customer outcomes.
Serve as a senior technical authority for architecture decisions and complex design tradeoffs while remaining hands-on and technically current.
Engage on critical customer satisfaction issues and escalations to ensure customer success.
Determine whether customer issues stem from product, configuration, architecture, operations, or a combination of factors.
Perform architecture reviews and evaluate telemetry data, evidence, and systemic risks.
Coordinate technical workstreams with Field PLM, Account SE, Support/TAC, Product Management, and Engineering.
Validate remediation plans and communicate technical findings and recovery actions to customer technical leadership.
Identify lessons learned and systemic improvements beyond immediate incidents.
Mentor Field PLMs and Systems Engineers on advanced Campus & Branch architectures.
Develop reusable reference architectures, validated designs, best practices, configurations, technical decision guidance, and enablement.
Deliver advanced training, architecture office hours, and technical knowledge transfer.
Translate field experience into actionable product feedback for Product Management and Engineering.
Translate product direction, architecture changes, and engineering guidance back to the field.