Field Operations Support Specialist

Bechtel•Sugar Land, TX

3d•Hybrid

About The Position

The Field Operations Systems Specialist is responsible for proactively enabling field and operations teams through hands-on training, system adoption support, and front-line hardware troubleshooting across Field Operations Specialist. This role focuses on building user competency, resolving device and system issues in the field, and ensuring accurate, well-maintained data across systems such as ToolHound, HorseTrader, PEMS, and Trackunit. This position partners closely with field personnel to deliver practical training, reinforce best practices, and identify opportunities to improve workflows, data accuracy, and system usability. While providing day-to-day support, the role is primarily centered on proactive enablement, issue prevention, and continuous improvement—not reactive ticket resolution. A strong attention to detail and a basic analytical mindset is required to validate data, spot anomalies, and support simple reporting that drives better equipment visibility, utilization, and decision-making. "This position is designated as part-time telework per our global telework policy and will require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership”

Requirements

Requires bachelor's degree (or international equivalent) and 2-5 years of relevant experience or 6-9 years of relevant work experience
2–3 years of experience in data analysis, reporting, system administration, or technical support.
Strong proficiency in data management, reporting, and data quality validation.
Experience with reporting tools (e.g., Excel, Power BI) and data analysis techniques.
Ability to translate operational requirements into structured reports and dashboards.
Strong communication skills with the ability to train and support non-technical users.
Experience creating documentation, training materials, and process guides.
High attention to detail with a focus on data accuracy and consistency.
Ability to manage multiple priorities and work cross-functionally.

Nice To Haves

Experience with fleet management / asset management systems (Toolhound, Horsetrader, PEMS, Track Unit, or similar).
Experience building dashboards in Microsoft Power BI or similar tools.
Basic SQL knowledge for querying and validating data.
Experience with training delivery and instructional design.
Understanding of system integrations and data flow between platforms.
Background in construction, logistics, or asset-intensive environments.

Responsibilities

Ability to design and deliver hands-on, role-based training for field and operations users (in-person and virtual)
Strong coaching mindset with a focus on proactive user enablement, not reactive support
Experience creating clear job aids, quick-start guides, and SOPs that reinforce best practices
Ability to assess user skill gaps and tailor education to varying technical comfort levels
Practical experience supporting and troubleshooting field-facing hardware (e.g., telematics devices, trackers, scanners, mobile devices, gateways)
Ability to diagnose connectivity, power, installation, and data‑flow issues from device to system
Comfort working across integrated platforms and understanding how hardware, software, and data interact
Strong attention to detail when validating device status, configurations, and data accuracy
Proficiency in building and maintaining operational reports and dashboards (Excel, Power BI, or similar tools)
Ability to validate, reconcile, and monitor data quality to ensure reports are accurate and trusted
Skill in identifying trends, gaps, or anomalies and translating them into actionable insights
Comfort working with large datasets without needing to be a dedicated data analyst
Exceptional ability to translate complex systems, workflows, and technical issues into clear, everyday language
Strong written and verbal communication skills tailored to field crews, supervisors, and leadership
Ability to simplify workflows, reduce manual effort, and promote consistent process adoption
Confidence influencing without authority by aligning solutions to operational needs
Strong sense of ownership and accountability for system health, adoption, and usability
Proactive approach to identifying and preventing issues before they impact operations
Ability to partner cross-functionally with operations, IT, vendors, and support teams
Organized, detail-oriented, and capable of managing multiple priorities in a field-driven environment