Field Support Specialist

Wyyerd Group LLC • Surprise, AZ

6d

About The Position

The Field Support Specialist is a vital part of the Field Operations Team at Wyyerd Fiber. This position interacts with technicians to ensure on time service delivery and reliability. The Field Support Specialist will coordinate efficiency throughout the Field Operations team and technicians in the field.

Requirements

• Working computer knowledge
• Understanding of ISP services and systems
• Ability to work with other teams and team members
• Ability to pass drug test

Responsibilities

• Complete provisioning of ONTs (type of ONT, Speed Profile, Phone Service)
• Check light levels for technicians in the field
• Troubleshoot issues to get the ONT online or pull an IP
• Build phone service in Alianza on the correct device (ONT vs router)
• Activating Add Ons (ExperienceIQ and ProtectIQ) in Cloud
• Assist with troubleshooting device issues and change setting in Cloud as needed
• Assist technicians with moving assets in Intuition, as needed
• Audit auto provisioning on all new service orders to correct failed provisioning
• Start and end vacation holds
• Disconnect service orders
• Change plan orders
• Speed changes
• Phone provisioning tasks prepped for final device provisioning
• Audit items on the dashboard, research, resolve items on multiple lists.
• Coordinate findings with Supervisors/Managers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed