Field Support Specialist

Azusa Solutions•Annapolis Junction, MD

4d•Onsite

About The Position

Azusa Solutions is seeking a Field Support Specialist with strong experience in providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems to join our team of talented consultants. This is an exciting opportunity to join a growing company comprised of highly qualified, highly impactful, and multi-talented individuals.

Requirements

Active TS/SCI and poly
Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
TS/SCI FSP clearance

Responsibilities

Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
Provide on-site service desk coverage.
Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
Maintain on-site ticketing queue for hardware and software requests.
Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
Maintain high level of ongoing communication with customer before and during call progression.
Set and meet delivery target dates to comply with contract support SLAs.
Escalate customer issues/concerns to leadership as needed.
Coordinate with data center staff in remote locations to organize access for additional support.
Create break/fix and work order requests for access to local and remote locations.
Maintain on-site spares inventory for local use.
Follow government security policies.
Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.