Field Support Specialist
About The Position
Sprinter Health is seeking a Field Support Specialist to serve as a real-time lifeline for their mobile phlebotomists and clinicians (Sprinters) in the field. This role involves answering questions, solving problems, and ensuring the smooth operation of daily tasks. The specialist will also support day-to-day operational projects by coordinating tasks, tracking progress, and ensuring nothing is overlooked. The position is described as a blend of customer support, air traffic control, project coordination, and operations troubleshooting, requiring empathy and speed. This role is ideal for individuals who thrive in a fast-paced, high-growth environment, enjoy helping people, and can bring clarity to complex situations while managing projects and priorities.
Requirements
- 1+ year of experience in operations support, customer service, healthcare administration, or similar.
- Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset.
- Ability to stay calm and effective under pressure.
- Comfortable with tools like Slack, Google Workspace, Looker, and ticketing systems like Zendesk.
- Availability to work flexible hours, including mornings or weekends, as business needs evolve.
Nice To Haves
- Prior healthcare or startup experience.
- Experience in a support center, dispatch, or field operations environment.
- Experience supporting fast-moving startup projects, including coordinating tasks, tracking follow-ups, documenting processes, and helping teams stay organized.
- Strong project management skills, with the ability to manage competing priorities, communicate updates clearly, and move work forward with minimal direction.
Responsibilities
- Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk.
- Troubleshoot real-time operational issues, including tech issues, supply hiccups, and address problems.
- Communicate clearly and empathetically, building trust and confidence with Sprinters.
- Escalate issues appropriately to Market Operations or Clinical Managers.
- Track and document field challenges to identify patterns and process improvements.
- Support ad-hoc operational projects and process documentation as assigned.
Benefits
- Medical, dental, and vision coverage—100% paid for you and your dependents
- 401(k) with company match
- Short- and long-term disability, life insurance, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
