Field Support Specialist
About The Position
At McElroy, we're looking for a Field Support Specialist who is eager to become a trusted technical expert for our industry-leading fusion equipment. In this role, you'll travel to customer sites, solve real-world challenges, provide hands-on training, and work alongside an incredible team dedicated to customer success. No two days are the same. One week you might be helping a customer diagnose equipment issues in the field, and the next you'll be supporting technical training, assisting at industry events, or sharing valuable insights that help improve our products and services. If you enjoy learning, teaching, traveling, and tackling technical challenges, we'd love to hear from you.
Requirements
- Mechanically inclined with solid troubleshooting skills.
- Professional, customer-focused, and solution-oriented.
Nice To Haves
- Enjoy troubleshooting equipment, helping customers succeed, and getting out from behind a desk.
- Loves figuring out how things work and sharing that knowledge with others.
- Curious and eager to learn.
- Comfortable working independently in the field.
- A strong communicator who enjoys helping others.
- Excited by travel, hands-on work, and continuous learning.
Responsibilities
- Travel to customer locations to provide technical support, troubleshooting, equipment service, and operational guidance.
- Work directly with customers, channel partners, and internal teams to prepare for successful field visits.
- Diagnose equipment concerns and help identify practical solutions that keep customers productive.
- Communicate findings, recommendations, and next steps clearly and professionally.
- Document field observations and create detailed reports that help drive continuous improvement.
- Share recurring trends and technical insights with Engineering, Quality, Product Support, Training, and leadership teams.
- Support service training programs through McElroy University.
- Assist with technician assessments, workshops, and hands-on technical instruction.
- Contribute to the development and enhancement of service training materials.
- Bring real-world field experiences into the classroom to make training practical, relevant, and engaging.
- Support trade shows, customer events, product summits, and partner training opportunities.
- Assist with technical support desk responsibilities as needed.
- Respond to customer inquiries regarding equipment operation, performance, maintenance, and troubleshooting.
- Help customers find answers and solutions that create a world-class support experience.
Benefits
- Opportunity to make a meaningful impact
- Rewarding career with a company that values expertise, teamwork, and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
