Field Support Specialist

Nova-Tech Engineering•Willmar, MN

4d•$60,000 - $80,000•Onsite

About The Position

The Field Support Specialist works with internal departments, customers, industry partners, and other team members to support Nova-Tech Engineering’s products, technologies, and equipment. At Nova-Tech Engineering we take a strengths-based approach to our team members and company. This role will inspect and validate new technologies, conduct early product testing in the field, report on the product status, and act as an integral part of the problem-solving process with cross-functional teams.

Requirements

In-depth knowledge and skills in electronics, robotics, and/or biology.
Broad knowledge and skills in interpersonal communication, account management principles, and effective negotiation and influence skills.
Ability to read and interpret technical information applicable to the work.
Excellent diagnostic skills with the ability to train others in equipment functions.
Possess team mentality to successfully achieve objectives through problem-solving and creative thinking.
Strong verbal and written communication skills in English.
Ability to prioritize, handle multiple demands, and maintain attention to detail in a results and deadline-oriented environment.
Valid driver’s license with ability to be insured.
Valid passport for global travel.

Nice To Haves

Associate required or bachelor’s degree in agriculture, Biology, Electronics, Robotics, or related technical field, preferred.
In-depth knowledge in poultry or aquaculture preferred.
Proficiency in Spanish preferred.

Responsibilities

Implement engineering designs and support field activities to create and conduct research and test protocols to determine product performance and viability.
Perform root cause analysis, analyze problems, develop corrective actions, and effectively communicate solutions across multiple departments.
Participate in projects from concept and detail of design to implementation, testing, and placement with the customer.
Communicate with customers to determine product needs, support and explain complex issues, diagnose problems customers are facing, and coordinate testing and onsite visits.
Create and foster positive relationships with existing and potential customers.
Coordinate domestic and international travel to visit customers in the field.
Collaborate in a cross-functional team environment to foster a culture of problem-solving and creative thinking.
Fully participate as a team member and other duties as assigned to meet Nova-Tech Engineering’s mission, vision, strategies, and values.
Inspect and validate new technologies.
Conduct early product testing in the field.
Report on the product status.
Act as an integral part of the problem-solving process with cross-functional teams.