Field Support Specialist

World Finance • Burleson, TX

1d • Onsite

About The Position

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek’s Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. Join our energetic team as a Field Support Specialist, where you will have the opportunity to change the lives of our customers and make an impact on the company! This position is expected to employ sound lending skills, maximize potential profits and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an integral part of marketing the branch and Company.

Requirements

• Must have reliable personal transportation to perform essential job duties, including transporting operating cash and daily deposits to and from a bank.
• Must possess and maintain a valid driver’s license and vehicle insurance as required to perform assigned duties.
• High school diploma, preferably with a college level degree, or equivalent work experience.
• Must be licensed or have the ability to obtain licensing to sell insurance products.
• Must be able to demonstrate self-confidence and organizational skills.
• Must be able to work well with a team and be able to communicate effectively with colleagues and customers.
• Must have basic computer skills.
• Regular in-person attendance during scheduled work hours is essential.

Nice To Haves

• College level degree

Responsibilities

• Assist an entire state with loan applications, call volume flows, and other processes as deemed within the Field Support Program.
• Provides excellent customer service by assisting customers on the phone and in the office with: Questions, Concerns, Product availability and knowledge of the product.
• Services past due accounts per Company policies, including: Completing call route daily, Performing skip-tracing on select accounts.
• Updates information at each customer contact, including: Update the borrower’s record.
• Service loans (renewal, referral, increase, etc.).
• Promote all products available including tax preparation.
• Takes loan application and processes for approval/denial.
• Posts payments (cash, money order, check, debit card, inter-branch).
• Prepares loan documents and executes loan closing on current renewal loans.
• Balances assigned cash drawer daily.
• Prepares and completes the daily branch bank deposit.
• Securely transports operating cash, interim deposits, and daily branch bank deposits to and from a bank in accordance with Company policies.
• Maintains daily delinquency reports.
• Completes weekly progress reports.
• Assists with making and understanding monthly/yearly branch operating standards.
• Maintains an organized, clean, and professional work environment.
• Completes weekly training on World U and any additional assigned training requirements.
• Assists with training other Associates.
• Call approved and unmade applications to close the loan.
• Follow the Former Borrower paid out program daily.
• Send complete and accurate credit denial letters within 30 days from the date of application.
• Pay branch expenses as instructed by Branch Manager.
• Completing additional duties assigned by the Branch Manager (or above) as long as they are within Company policies, procedures, and guidelines.

Benefits

• Equal Opportunity Employer
• Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED