Field Support Specialist
NewGen Technologies•Annapolis Junction, MD
•Onsite
About The Position
We are seeking a skilled and detail-oriented Field Support Specialist to join our Partner's team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems.
Requirements
- TS/SCI FSP Clearance
- Minimum of 2 years of expertise/in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems
- Experience with firmware and software patching of systems from Oracle and Sun Microsystems
Responsibilities
- Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware
- Provide on-site service desk coverage
- Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging
- Maintain on-site ticketing queue for hardware and software requests
- Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
- Maintain high level of ongoing communication with customer before and during call progression
- Set and meet delivery target dates to comply with contract support SLAs
- Escalate customer issues/concerns to leadership as needed
- Coordinate with data center staff in remote locations to organize access for additional support
- Create break/fix and work order requests for access to local and remote locations
- Maintain on-site spares inventory for local use
- Follow government security policies
- Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
