Field Support Specialist

Sprinter Health•San Francisco, CA

About The Position

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney. We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact. Sprinters (our mobile phlebotomists and clinicians) are on the frontlines of patient care—but they can’t do it alone. That’s where you come in. As a Field Support Specialist, you’ll be the real-time lifeline for Sprinters in the field: answering questions, solving problems, and keeping the day moving. You’ll also play a key role in supporting day-to-day operational projects—helping coordinate tasks, track progress, and ensure nothing falls through the cracks. Think of it as a blend of customer support, air traffic control, project coordination, and operations troubleshooting—done with empathy and speed. This role is perfect for someone who thrives in a fast-paced, high-growth environment, loves helping people, and can bring clarity to chaos while keeping projects and priorities on track.

Requirements

1+ year of experience in operations support, customer service, healthcare administration, or similar.
Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset.
Ability to stay calm and effective under pressure.
Comfortable with tools like Slack, Google Workspace, Looker, and ticketing systems like Zendesk
Availability to work flexible hours, including mornings or weekends, as business needs evolve.

Nice To Haves

Prior healthcare or startup experience.
Experience in a support center, dispatch, or field operations environment.
Experience supporting fast-moving startup projects, including coordinating tasks, tracking follow-ups, documenting processes, and helping teams stay organized.
Strong project management skills, with the ability to manage competing priorities, communicate updates clearly, and move work forward with minimal direction.

Responsibilities

Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk
Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses.
Communicate clearly and empathetically, building trust and confidence with Sprinters.
Escalate issues appropriately to Market Operations or Clinical Managers.
Track and document field challenges to identify patterns and process improvements.
Support ad-hoc operational projects and process documentation as assigned.