Field Operations Supervisor

DSI Security Services•Panama City, FL

13d•Hybrid

About The Position

DSI Security Services is hiring a Field Operations Supervisor to support their Panama City branch. This role is ideal for a hands-on leader who thrives in the field while also supporting branch-level operations, recruiting, and compliance. The Field Operations Supervisor is responsible for overseeing day-to-day field operations, ensuring security officers deliver high-quality service in accordance with client requirements and company policies. In addition to traditional field supervision, this role supports branch operations by assisting with scheduling, onboarding, recruiting coordination, and administrative functions. The Field Operations Supervisor serves as a key liaison between the branch office, field personnel, and clients.

Requirements

Strong customer service orientation with excellent written and verbal communication skills
Ability to perform routine foot patrols, moderate lifting, and work in all weather conditions
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams)
Ability to work within applicant tracking systems (ATS) and other back-office software
Strong organizational skills with attention to detail
Ability to multitask and prioritize in a fast-paced environment
Minimum 21 years of age
High school diploma or equivalent
Valid driver’s license with reliable transportation and means of communication
Ability and willingness to travel locally (approximately 75%)
Must pass all required background checks and drug screenings
Valid State Driver's License
Florida Class D Security License

Nice To Haves

Prior military or law enforcement experience preferred but not required
Security experience: 2 years (preferred)

Responsibilities

Maintain a safe and secure environment for clients, employees, and the public
Supervise assigned posts through site visits, inspections, and officer coaching
Observe, correct, and report hazards, incidents, and operational concerns
Ensure compliance with client requirements, post instructions, and internal safety policies
Respond promptly to emergencies, call-offs, and operational issues
Provide coaching, mentoring, and corrective action to security personnel as needed
Maintain accurate reports and documentation using Microsoft Office and internal systems
Support scheduling, onboarding, and compliance tracking activities
Assist with recruiting coordination and new-hire onboarding processes
Collaborate closely with branch leadership to ensure operational continuity and service excellence