Field Operations Dispatcher

ChampionX•Dickinson, ND

6d•Onsite

About The Position

We are looking for a Field Operations Dispatcher located in Williston, ND or Dickinson, ND. If you are a dedicated professional with a proven track record of success, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base hourly rate and benefits.

Requirements

Typically requires a secondary diploma, or equivalent, plus one to three years of experience.
Organization and time management skills
Basic math skills
Proficient computer skills, including email, Microsoft Office, etc.
Analytical and problem-solving ability
Interact politely and professionally with customers and/or coworkers
Ability to effectively present information and respond to questions from managers, clients, and customers
Follow all safety policies and company-wide safety requirements; encourage action assuring safe behavior; confront unsafe behavior and conditions proactively and positively
Work in excess of 8 hours per day and 40 hours per week, as required to meet business needs
No immigration sponsorship offered for this role (US Only)

Nice To Haves

Associate degree or higher
5 years of experience in an administrative role preferred.
Extensive knowledge in SAP

Responsibilities

Assign daily routes for operation delivery team (Operations Specialists/Drivers) based on open customer orders.
Plan daily routes for 3 to 5 days in advance to ensure more efficient routes are created while ensuring customer deliveries are completed on time.
Prioritize, and resolve issues encountered by Specialists during the daily routes to ensure customer requirements are met.
Coordinate emergency and short lead time requests, adjusting routes as needed.
Communicate to sales counterparts any issues with meeting customer requirements.
Work with digital team to create, modify and improve routes to maximize and improve efficiency, and the development and utilization of applications.
Demonstrate flexibility by being able to adapt to constant shift in customers’ priorities due to the nature of the business and competitive environment.
Review previous schedules for deviations and determine how future deviations can be prevented.
Be able to deal with stressful conditions and emergencies.
Maintain accurate records and reports of proof of deliveries, bill of landing to ensure timely payment and identify areas for improvement.
Identify potential obstacles to delivery routes and communicate with leadership to resolve. Examples include driver shortages, product supply, and equipment issues.
Collaborate with the management team to identify areas for improvement in dispatch processes, procedures, and systems, and contribute to their enhancement.
Act swiftly and decisively during emergency situations, coordinating the dispatch of specialists and effectively communicating with clients to mitigate potential risks and minimize downtime.