Field Operations Coordinator

Zipline • Fort Worth, TX

23h • $20 - $28 • Onsite

About The Position

Zipline is seeking a Ranger Support coordinator to lead and scale field support operations across the Dallas metro area. The coordinator will manage Field Support Technicians who maintain and support Zipping Points, partner pickup locations where goods are loaded into Zipline aircraft for delivery. This role combines hands-on field leadership, operational ownership, team development, and continuous improvement to ensure sites operate safely, reliably, and efficiently and provide a strong experience for partners and customers.

This is an onsite role. Candidates must reside in the greater Dallas area and be willing to travel throughout the metroplex as needed. The position is a six-month contract-to-hire role, with a starting hourly range of $20–$28.

Requirements

• At least 2 years of experience in field operations, service, maintenance, logistics, or a related technical environment.
• Experience leading or managing teams, including coaching, providing feedback, and performance management.
• Technical or mechanical aptitude to understand and support field-based systems, equipment, inspections, and maintenance work.
• Sound judgment and comfort making real-time decisions in a fast-changing field environment.
• Clear communication skills and a customer-first approach when working with technicians, internal teams, and on-site partners.
• Ability to work onsite, reside in the greater Dallas area, and travel frequently throughout the metro area.
• Ability to lift up to 50 lbs.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead a team of Field Support Technicians across multiple regions, fostering safety, accountability, and operational excellence.
• Own daily site readiness, including equipment functionality, inspections, preventive maintenance, cleanliness, organization, and compliance with operating standards.
• Build schedules and staffing plans that maintain site coverage while balancing labor needs with changing operational demand.
• Troubleshoot field operational and technical issues, make real-time decisions, and coordinate handoffs with Flight Operations, Customer Operations, and internal teams.
• Track service levels and field performance data to identify reliability gaps, maintenance risks, and opportunities to improve site performance.
• Implement process improvements that increase preventive-maintenance completion, technician productivity, service reliability, and the on-site partner experience.
• Maintain relationships with site partners, gather feedback, and resolve issues affecting daily site operations.
• Travel frequently throughout the Dallas metro area as needed.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed