Field Operations Coordinator, Supervisor

City of Richmond•Richmond, VA

7d•Onsite

About The Position

The City of Richmond Department of Public Utilities – Field Operations is seeking a qualified candidate to fill the Field Operations Coordinator Supervisor position. The selected candidate will supervise staff in the Field Operations Logistics Center. The selected candidate will be assigned to work the 4:00 pm to 12:00 am shift. Duties include but are not limited to Scheduling and assigning work assignments to appropriate crews, both on an emergency and non-emergency basis; Monitoring workload, overtime, and performance to ensure proper work order completion; Coordinating with other City departments or outside agencies as necessary to ensure safety and proper use of resources; Disseminating accurate information to internal and external customers; Training new employees, recommending hiring and termination decisions, and conducting performance evaluations; Generating routine reports; Developing policies and procedures for dispatch personnel to ensure proper guidelines are followed. This is an essential position, which requires the selected candidate to report to work for emergency and on-call duty in response to inclement weather/natural disaster. This position requires working overtime, including weekends, nights and holidays as necessary.

Requirements

Associates Degree in relevant field such as Logistics or Communications, or training equivalent to satisfactory completion of two years of college
Four years of experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Nice To Haves

Previous supervisory experience is preferred
Experience working in an emergency communications environment
Experience working with Microsoft Office Suite
Previous experience working in utilities field service/logistics/emergency communications environment is preferred

Responsibilities

Scheduling and assigning work assignments to appropriate crews, both on an emergency and non-emergency basis
Monitoring workload, overtime, and performance to ensure proper work order completion
Coordinating with other City departments or outside agencies as necessary to ensure safety and proper use of resources
Disseminating accurate information to internal and external customers
Training new employees, recommending hiring and termination decisions, and conducting performance evaluations
Generating routine reports
Developing policies and procedures for dispatch personnel to ensure proper guidelines are followed