Field Operations and Training Specialist- MN, IA, WI

Packard Culligan Water•Waukesha, IA

4d•Hybrid

About The Position

Packard Culligan Water is hiring a Field Operations and Training Specialist to support sales, installation, and service operations across multiple dealerships in Minnesota, Iowa, and Wisconsin. The role ensures technicians receive professional training and comply with regulatory standards, manages equipment float and vendor relationships, and supports operational excellence across the region. The Specialist provides firsthand training, improves repair workflows, and collaborates with cross-functional teams to improve service quality, technician performance, and business efficiency. The position requires being within commuting distance of one of the Northern or Southern Midwest dealerships. Travel may reach 75% of the time, with remote support provided as needed. The role may also involve remote work when not traveling. Other related duties may be assigned. Candidates are subject to a pre-employment background check, drug screening, DOT physical, and Motor Vehicle Record review.

Requirements

Experience in operations, technical training, or field service support.
Effective communication and leadership skills.
Ability to develop and deliver training programs.
Familiarity with regulatory compliance and vendor management.
Must live within a commutable distance of one of the Northern Midwest or Southern Midwest dealerships.
Ability to travel up to 75% of the time and provide remote support as needed.
Successful completion of a pre-employment background check, drug screening, DOT physical, and Motor Vehicle Record review.

Responsibilities

Provide dealerships with real-time troubleshooting, installation, and repair support.
Ensure proper inventory management.
Maintain and update sales application guidelines for Sales Representatives.
Develop training plans for new and used equipment and document processes and procedures.
Ensure technician compliance with state regulatory guidelines.
Identify skill gaps by technician level and develop targeted training programs.
Facilitate onboarding and ongoing technical education for Service Technicians.
Conduct classroom, hands-on, and on-the-job training.
Collaborate with HR to maintain technician training records and certifications.
Design layouts, workflows, and equipment processes for efficient repair operations.
Explore centralized solutions for complex equipment repairs.
Implement practices to reduce turnaround time and improve productivity.
Liaise among Service Technicians, Operations leaders, and Culligan International.
Identify and evaluate vendors for installation and service materials.
Negotiate vendor contracts, pricing, and service levels.
Serve as the primary point of contact for vendor-related issues.
Promote a customer-first culture and communicate performance expectations.
Monitor dealership performance against goals and Customer Service Levels, and support corrective actions and action plans.
Provide field operations feedback to leadership teams.
Assist with new-hire training, service zone development, and field operations programs.
Support dealerships with PE/DI plant issues, re-routes, and operational benchmarks.
Foster open communication and a collaborative team environment.
Help ensure dealerships maintain safe fleets and compliant work environments.
Recognize achievements, resolve barriers, and encourage innovation.
Safeguard company assets and support employee development.
Align goals with strategic direction and identify opportunities for performance improvement.
Perform other related duties as assigned.