Regional Field Operations and Training Specialist

Packard Culligan Water•Brainerd, MN

6d•$72,000 - $84,000•Hybrid

About The Position

The Regional Field Operations and Training Specialist supports sales, installation, and service operations across multiple dealerships. The role trains technicians and supports compliance with regulatory standards, manages equipment float and vendor relationships, and promotes operational excellence across the region. Through hands-on training, repair workflow improvements, and collaboration with cross-functional teams, the Specialist helps improve service quality, technician performance, and business efficiency. The position provides dealership support for troubleshooting, installation, repairs, inventory management, and sales application guidelines. It develops and delivers training for technicians and equipment processes, maintains training documentation in collaboration with HR, and supports float management and repair workflow improvements. The Specialist also manages vendor relationships, monitors dealership performance, supports operational programs, and promotes workplace safety and a collaborative culture. The position supports multiple dealerships and requires travel up to 75% of the time, with remote support as needed. The employee must live within a commutable distance of one of the Western Dealerships: Phoenix, Boise, Bozeman, Billings, Butte, Tucson, or Twin Falls. Remote work is available when not traveling. Employment is full-time. Pay range is $72,000–$84,000 USD, with base pay plus an incentive plan of up to 10%. Pre-employment screening includes a background check, drug screening, DOT physical, and Motor Vehicle Record review.

Requirements

Experience in operations, technical training, or field service support.
Effective communication and leadership skills.
Ability to develop and deliver training programs.
Familiarity with regulatory compliance and vendor management.
Must be located within a commutable distance of a Western Dealership in Phoenix, Boise, Bozeman, Billings, Butte, Tucson, or Twin Falls.
Able to travel up to 75% of the time and provide remote support as needed.
Subject to a pre-employment background check, drug screening, DOT physical, and Motor Vehicle Record review.

Responsibilities

Provide real-time dealership support for troubleshooting, installation, and repairs.
Ensure proper inventory management.
Maintain and update sales application guidelines for Sales Representatives.
Develop training plans for new and used equipment and document processes and procedures.
Ensure technicians comply with state regulatory guidelines.
Identify technician skill gaps and develop targeted training programs.
Facilitate onboarding and ongoing technical education for Service Technicians.
Conduct classroom, hands-on, and on-the-job training.
Collaborate with HR to maintain technician training records and certifications.
Design layouts, workflows, and equipment processes to support efficient repair operations.
Explore centralized solutions for complex equipment repairs.
Implement practices to reduce turnaround time and improve productivity.
Liaise among Service Technicians, Operations leaders, and Culligan International.
Identify and evaluate vendors for installation and service materials.
Negotiate vendor contracts, pricing, and service levels.
Serve as the primary contact for vendor-related issues.
Promote a customer-first culture and communicate performance expectations.
Monitor dealership performance against goals and Customer Service Levels, and support corrective actions and action plans.
Provide field operations feedback to leadership teams.
Assist with new-hire training, service zone development, and field operations programs.
Support dealerships with PE/DI plant issues, reroutes, and operational benchmarks.
Foster open communication and a collaborative team environment.
Ensure dealerships maintain safe fleets and compliant work environments.
Recognize achievements, resolve barriers, and encourage innovation.
Safeguard company assets and support employee development.
Align goals with strategic direction and identify opportunities for performance improvement.
Perform other related duties as assigned.