Field Marketing Training Manager

Hilton Grand Vacations•Orlando, FL

About The Position

The Field Marketing Training Manager will focus on developing and delivering training programs for sales managers, including those newly promoted, those at stores of excellence, and those needing 'Recovery' training. This role involves both virtual and in-person training, collaborating on training prototypes, evaluating program effectiveness through learning outcomes and KPIs, and managing LMS administration. The manager will also promote a learning culture, handle administrative tasks, and build cross-functional relationships to align training with company vision and leadership initiatives.

Requirements

Experience in training newly promoted sales managers
Experience in training for new store openings (virtual and in-person)
Experience in providing 'Recovery' training for struggling managers
Ability to collaborate on training prototypes and gather feedback
Skills in evaluating program effectiveness through learning outcomes and KPIs
Experience assisting with interview training and behavioral interviewing skills
Ability to track performance pre/post training and adjust curriculum
Experience facilitating in-person and virtual training programs (Onboarding, Train the Trainer, Leadership Development)
Experience conducting onsite visits to audit training delivery and consistency
Experience managing LMS Administration (monitoring records, tracking evaluations, running reports)
Skills in promoting a learning culture and marketing L&D programs
Proficiency in administrative tasks (scheduling, inventory, attendance verification, surveys, planning)
Ability to collaborate with support teams and business leaders on training strategies
Skills in building cross-functional relationships to drive training adoption

Responsibilities

Focus on newly promoted sales manager training and certification at stores of excellence
Assist in training duties related to new store openings both virtually and in person when requested
Provide “Recovery” training for solid managers currently struggling with specific leadership requirements
Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.
Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training.
Assist with interview training requirements and behavioral interviewing skills.
Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.
Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.
Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.
Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.
Promotes learning culture by marketing learning and development programs to internal team members.
Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.
Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.
Builds cross-functional relationships to drive training adoption and company required leadership initiatives.