Field Marketing Training Manager

Hilton Grand Vacations•Orlando, FL

About The Position

This role focuses on training and development within the field marketing and sales teams. The Field Marketing Training Manager will be responsible for developing and delivering training programs, assessing their effectiveness, and promoting a learning culture. The position involves both in-person and virtual training, collaboration with various stakeholders, and administrative tasks related to training management. The goal is to improve sales performance, leadership skills, customer service, and associate satisfaction.

Requirements

Bachelor’s Degree or Equivalent Work Experience
Bilingual, English and Spanish strongly preferred
Successful store manager for retail or similar experience
Record of consistent above budget sales performance
Demonstrated ability to build and maintain a full sales staff
Established record of developing direct reports for promotion
One-year of sales training
Ability to independently prioritize multiple projects at different locations
Ability to conduct research, gather information for trend analysis
High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance
Strong communication and facilitation skills
Excellent written and verbal communication skills

Nice To Haves

One-year leadership training experience

Responsibilities

Focus on newly promoted sales manager training and certification at stores of excellence
Assist in training duties related to new store openings both virtually and in person when requested
Provide “Recovery” training for solid managers currently struggling with specific leadership requirements
Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process
Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training
Assist with interview training requirements and behavioral interviewing skills
Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness
Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs
Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction
Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity
Promotes learning culture by marketing learning and development programs to internal team members
Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning
Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities
Builds cross-functional relationships to drive training adoption and company required leadership initiatives