Field Manager

4M Building Solutions•Columbus, OH

17d

About The Position

The Field Manager oversees daily cleaning operations across multiple job sites within an assigned area. The role leads frontline janitorial teams and ensures high standards of cleanliness, safety, and client satisfaction through site inspections, staffing and schedule management, and oversight of cleaning supplies and equipment. The Field Manager oversees account management, supports the annual corporate profit goal, meets or exceeds area revenue and profit goals, and works to retain accounts and build long-term customer relationships. The position includes profit-and-loss responsibility and reports directly to the Regional Manager.

Requirements

Detail-oriented and flexible.
Reliable transportation.
Ability to supervise and manage janitorial staff and cleaning operations across multiple sites.
Ability to conduct inspections and ensure compliance with quality, safety, contract, and client requirements.

Responsibilities

Supervise and coordinate cleaning staff, including scheduling, assigning tasks, monitoring performance, and managing attendance records or timecards.
Train, mentor, and support janitorial staff on cleaning procedures, safety protocols, and company standards.
Evaluate employee performance, provide feedback and coaching, and address employee concerns.
Conduct routine site inspections and inspect cleaned areas to ensure quality standards, client expectations, and contract specifications are met.
Develop and implement cleaning schedules and procedures; identify and implement improvements to cleaning processes.
Address client concerns and inquiries promptly, ensure service delivery meets expectations, and build positive long-term client relationships.
Maintain inventory of cleaning supplies and ensure proper equipment usage.
Ensure compliance with safety regulations, industry standards, company policies, and client requirements, and maintain a safe work environment.
Oversee management of accounts in the assigned area; support corporate profit goals, meet or exceed area revenue and profit goals, and achieve account retention.
Report site performance and staffing needs to the District Manager.
Respond to emergency cleanups and last-minute schedule changes.
Complete paperwork and reports related to cleaning operations and assist with administrative tasks such as payroll and scheduling.
Recruit, hire, onboard, and train employees as needed; assist with performance evaluations.