Field Manager

Just Floors•Apopka, FL

18d

About The Position

The Field Manager monitors work across multiple communities to ensure job-site readiness, installation quality, and service standards. The role communicates with customers and the administrative team, serves as a flooring subject matter expert for clients, and requires self-directed work in a high-volume market with strong critical-thinking and problem-solving skills. The position requires a deep understanding of floor and wall tile, wood and laminate flooring, and carpet. The Field Manager represents the company at job sites, supports efficient field workflows, checks installation quality and completion, coordinates corrections, and builds relationships with builders and installers. The role travels to job sites across the Just Floors area of operation and performs other duties needed to complete work on schedule and within budget.

Requirements

High-school graduate.
Demonstrated 2–5 years of supervisory skills.
Valid driver’s license.
Ability to lift boxes or bags exceeding 50 pounds.
Excellent oral and written communication, customer service, and problem-solving skills.
Familiarity with TCNA standards.
Legal work authorization.
Ability to move around office, warehouse, or job sites; lift and carry items weighing 50+ pounds; and stoop, kneel, crouch, or crawl as needed.
Ability to communicate and exchange accurate information with customers and team members, including in busy or noisy environments.

Nice To Haves

Five years’ experience in the tile, carpet, wood, or LVP industry is preferred.

Responsibilities

Represent the company to customers in the field and uphold its service and quality reputation.
Ensure efficient workflow in the field.
Monitor home-site readiness using the company tracking system.
Verify the quality and completion of installations and coordinate corrections with installers.
Identify root causes of field problems and develop and implement solutions.
Serve as the on-site contact for builders and ensure they are satisfied with field performance.
Ensure installers’ work meets Just Floors and industry standards.
Facilitate communication between builders and Account Coordinators, and between installers and administrative personnel.
Grow and nurture relationships with builders.
Audit every installation using mobile-based auditing applications.
Participate regularly in opportunities to increase field knowledge and experience.
Ensure installers use appropriate PPE and maintain tools and equipment in safe operating condition.
Coordinate regular installation and field operations meetings with the Operations Manager.
Travel to job sites across the Just Floors area of operation.
Perform other duties as necessary to ensure jobs are completed on schedule and on budget.
Inspect and report on quality and defects.