Field Manager

PestCo LLC • Pasco, WA

24d • $24 - $30 • Onsite

About The Position

The Field Manager supports the Service Manager with day-to-day operations and helps ensure technicians deliver high-quality, safe, customer-focused pest control services. The role spends at least 50% of its time in the field evaluating technician service quality or performing services when demand exceeds available resources. With guidance from the Service Manager, the Field Manager develops proficiency in Service Manager duties, including payroll processes, understanding production and hourly pay, product inventory and maintenance, and staffing support.

The Field Manager promotes professional conduct, positive working relationships, team development, route retention, customer service, sales growth, and strong KPI performance. The role coaches technicians, supports training and recruiting, helps maintain company vehicles and equipment, and works cooperatively with office staff while carrying out daily, weekly, and monthly responsibilities and KPIs.

This is a full-time position located in Pasco, Washington, with a Monday–Friday schedule. Physical requirements include the ability to lift 50 pounds. The company provides equal employment opportunities and prohibits discrimination and harassment.

Requirements

• Motivated high performer.
• Sales proficiency.
• Developing effective verbal, written, and in-person communication skills.
• Ability to develop an understanding of profit and loss (P&L) and its effect on branch operations.
• Licensed in appropriate pest-control categories and states.
• Ability to develop computer skills.
• Strong attention to detail and accurate recordkeeping.
• Valid driver’s license and good driving record.
• High school diploma or GED.
• Pass a background check and drug screening.
• Ability to perform the physical aspects of the job, including lifting 50 pounds.

Nice To Haves

• At least one year of customer service experience and supervisory experience is preferred.
• Training in General Pest, Commercial Pest, Termite Pest, and Bed Bug Service is preferred.

Responsibilities

• Support the Service Manager in day-to-day operations.
• Fill in for absent technicians by servicing customer accounts; spend at least 50% of working time evaluating technician service quality in the field or performing service when demand exceeds available resources.
• Develop proficiency in Service Manager duties, including payroll processes, production and hourly pay, product inventory and maintenance, and staffing support.
• Maintain a professional appearance and positive working relationships with coworkers and customers; promote a high-performing technician team.
• Promote safety by using appropriate PPE, safety equipment, and sound judgment.
• Maintain the company fleet in safe, operational condition; keep equipment and supply inventories stocked; and conduct vehicle inspections as directed by the Service Manager.
• Support route management and ensure customer accounts are serviced according to company procedures and guidelines.
• Coach technicians to build recurring services, retain routes, and address at-risk customers; review service documentation as directed.
• Motivate technicians to identify opportunities through referrals, routine inspections, neighborhood prospecting, and self-generated leads; coach them in selling services and overcoming objections.
• Ensure technicians remain current on pest-control and safety training, and complete company-assigned training.
• Support technician development and foster a learning and supportive atmosphere, including in recruiting talent.
• Ensure the team understands and maintains established KPIs; coach technicians on low-performing KPIs and maintain a focus on growth.
• Lead by example, encourage engagement with company goals for retention and growth, and regularly recognize team successes and opportunities.
• Communicate the company’s strategic objectives to the team with enthusiasm.
• Support office staff and maintain a cooperative, positive message with the team.
• Follow Midwest Workflow for agreed-upon daily, weekly, and monthly responsibilities and KPIs.

Benefits

• Company vehicles available for business travel.
• Company-provided cellphone/devices or reimbursement.
• Company-provided uniform.
• Red Wing and safety boot reimbursement program.
• Paid time off, paid sick time, and paid holidays.
• Medical, dental, and vision insurance.
• Company-provided life insurance.
• 401(k) with employer match.
• Health Savings Account (HSA) with automatic employer contribution.
• Flexible Spending Account (FSA) and Dependent Care FSA.
• Voluntary life insurance for employee, spouse, and child.
• Voluntary short-term and long-term disability coverage.
• Voluntary accident, critical illness, and hospital indemnity coverage.
• PestCo Discounts Program, including childcare, event tickets, and other discounts.
• SmartDollar Financial Wellness Program.
• Educational resources and on-the-job training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED