Field Manager Contingent

ARES Enterprise • Los Angeles, CA

2d • Onsite

About The Position

Ares Enterprise is seeking a highly experienced, proactive Field Manager to oversee on-site IT Field Services and customer support operations across the installation and affiliated sites. Working closely with the Program Manager and key leadership, the Field Manager manages daily field operations, technician staffing schedules, and on-call rosters while ensuring high-quality service delivery and customer satisfaction.

The position requires full-time, on-site presence during core operating hours at Los Angeles Air Force Base in El Segundo, California. Additional local sites include the Aerospace Campus in El Segundo and Fort MacArthur in San Pedro. Travel or site support may occasionally extend to supported Geographically Separated Units within a 180-mile radius or to out-of-state locations. The role is classified as Essential Personnel and must maintain continuity of operations during non-hazardous conditions, minimal manning events, or shutdowns.

Requirements

• Minimum of 8 years of relevant IT experience, including team lead or managerial oversight in IT field services, customer support, or enterprise desk operations.
• Active U.S. Government Security Clearance at Secret level or higher; Top Secret/SCI eligibility may be required based on assignment.
• Strong working knowledge of IT Service Management tools.
• Proven track record leading IT support teams in a Department of Defense or military base infrastructure environment.
• Excellent verbal and written communication skills for interfacing with senior executives, military leadership, and cross-functional engineering teams.
• Full-time, on-site presence during core operating hours.
• Classified as Essential Personnel, with continuity of operations responsibilities during specified events.

Nice To Haves

• ServiceNow experience is preferred.
• Top Secret/SCI eligibility may be required based on assignment.

Responsibilities

• Direct on-site IT Field Services and customer interactions, ensuring high-quality, client-ready technical support.
• Manage staff schedules and maintain 24/7 on-call duty rosters.
• Ensure continuous, qualified coverage during core operating hours.
• Collaborate with leadership to maintain and support a designated list of VIPs.
• Ensure critical incident SLAs and response times are consistently met.
• Track performance against Service Level Objectives in the Enterprise IT Service Management system, such as ServiceNow, to identify trends and resolve operational bottlenecks.
• Attend recurring and ad-hoc government and leadership meetings.
• Interface regularly with program management and operational leads.
• Maintain continuity of operations during non-hazardous conditions, minimal manning events, or shutdowns.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed