Field Manager

Anchor World Services•Elmhurst, NY

61d•$55,000•Onsite

About The Position

The Field Manager is responsible for providing support to the team, communicating and coordinating daily with Supervisors and Team Leaders and handles all escalated issues brought forth. The position will liaise and communicate with department heads on a weekly basis and attend meetings, ensuring issues are dealt with promptly and to the satisfaction of the client. Position is responsible for the training, development and evaluation of staff, ensuring operations are running efficiently on a day-to-day basis.

Requirements

Working knowledge of janitorial terminology, supplies and equipment
Working knowledge of floor work including strip and wax, burnishing, re-coating, carpet cleaning, bonneting
Working knowledge of record-keeping techniques and basic financial budgeting
Ability to pass a full criminal background check which includes misdemeanor and felony investigation
Ability to pass random drug and alcohol screening throughout the year
Ability to handle stressful situations and work within deadlines
Ability to provide customer service when interacting with the public, our customer and students throughout the work day
Black Khaki Pants and non-slip black work shoes
Uniform Shirts are provided by LCS Facility Group
Dangling jewelry is prohibited at the work site and includes all necklaces, bracelets and earrings.
Tattoos must be covered under uniform; Tattoo sleeves should be covered with a long sleeved shirt and / or a tattoo sleeve.
Piercings must be taken out during work hours, including all face and mouth piercings.
Hair should be kept tied up, clipped or pulled back during work hours.

Nice To Haves

Ability to lift forty (40) pounds occasionally
Use of ladder with supervision
Use of ladder without supervision (after training)

Responsibilities

Support and mentor Supervisors to become independent and able to perform tasks with excellent results
Focus on providing five star customer service
Communicate daily with Supervisors to ensure staff is following duty list(s) and quality performed is excellent and completed within the given timeline
Work with Assistant Director to stay within budget each week
Review, edit and submit staff payroll each week through ADP
Oversee Work Improvement Discussion (WID’s) and disciplinary action(s) to improve effective team communication
Conduct quarterly reviews with supervisory team to clearly address operational goals and help keep team on track
Work with HR and ensure staff operates in compliance to LCS standards, policies and procedures
Prepares and submits recommendations relating to staff development to Human Resources department
Assists HR meet monthly training requirements for support staff
Utilizes ADP system to ensure proper communication with other departments
Follows chain of command and communicates to the appropriate parties when issues arise