Field Manager

QXO•Orange Park, FL

35d•Onsite

About The Position

As a Field Manager, Customer Service at QXO, you will be responsible for delivering on company commitments in the field by managing pre- and post-installation jobsite activities for both window and door operations. This role serves as a key liaison between ABS and builders, ensuring quality installation, accurate field measurements, proactive issue resolution, and excellent customer service in new single-family home construction.

Requirements

2+ years of experience in construction or building materials.
Strong understanding of window and door installation practices.
Ability to read and interpret blueprints.
Proficiency in measurements and basic math.
Microsoft Office skills (especially Excel).
Strong communication and problem-solving skills.
Ability to manage multiple tasks and deadlines.
Effective communication both verbal and written.

Nice To Haves

High school diploma or equivalent required; associate or bachelor’s degree in Business, Management, or a related field preferred
3–5 years of progressive customer service, inside sales, account support, or related experience preferred
Previous supervisory or people-leadership experience preferred
Experience within building materials, construction supply, wholesale distribution, manufacturing, or a related industry preferred
Experience managing customer orders, fulfillment issues, returns, credits, and delivery coordination
Familiarity with ERP, CRM, order-management, or customer service systems
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Experience monitoring customer service metrics or implementing process improvements is a plus

Responsibilities

Receive scheduled job sites and complete pre-walks 1–2 weeks prior to installation.
Review plans via OneDrive using a mobile device in the field.
Complete digital pre-inspection walk sheets for windows and doors.
Inspect rough openings (ROs), framing, and overall job readiness.
Identify and document issues including measurements, defects, or discrepancies.
Mark problem areas clearly on-site when necessary.
Take photos of issues in mobile Field application.
Communicate findings proactively to Superintendents and Installation Department.
Ensure issues are addressed prior to installation.
Perform lot-specific take-offs and verify material requirements.
Act as the primary point of contact between ABS and builders/superintendents.
Coordinate with Order Entry, Service/Warranty, and Installation departments.
Submit Extra Purchase Order (EPO) requests when builder-related issues arise.
Identify and communicate additional material needs.
Approve Extra Purchase Orders (EPOs) for add-ons or field changes.
Request material pickups through Order Entry.
Ensure all work aligns with customer specifications and building codes.
Conduct post-walk inspections after installation.
Review pre-walk notes to confirm all issues were resolved.
Complete installation quality checklists.
Identify installation defects.
Document issues with photos and notes.
Submit service or fill-in tickets for corrections.
Communicate issues to key stakeholders.
Ensure timely resolution of outstanding issues.
Maintain proactive communication with builders and internal teams.
Train and support new Field Managers when required.
Research causes of recurring issues.
Follow safety procedures and report unsafe conditions.
Perform daily vehicle inspections.
Manage multiple projects and deadlines effectively.
Perform additional duties as assigned.