Field Manager

Roto-Rooter Plumbers - Johnson City • Johnson City, TN

5d • Onsite

About The Position

The Field Manager leads the plumbing and drain services team in the Johnson City, Tennessee area. This is a hands-on field role involving coaching technicians, solving technical and customer problems, supporting customers, and driving team performance. The Field Manager connects leadership, technicians, and customers while balancing quality, productivity, and customer experience.

Requirements

• 3–5+ years of people management experience in plumbing, construction, maintenance, service trades, or a similar role requiring team leadership, coaching, scheduling, performance management, and customer-facing problem solving.
• Proven experience leading a service team of 5 or more.
• Track record of meeting or exceeding goals.
• Strong coaching, troubleshooting, and decision-making skills.
• Comfort with physical, hands-on work when needed.
• Solid computer skills, including Word, Excel, and ServiceTitan or a similar CRM.
• Excellent written and verbal communication skills.
• Ability to meet the stated physical demands, including lifting and carrying requirements.

Nice To Haves

• Plumbing experience is strongly preferred.
• A North Carolina, Tennessee, or Virginia Master Plumber license is a plus.

Responsibilities

• Lead, schedule, and supervise a service team of 6–10 technicians.
• Help hire, onboard, train, and evaluate team members.
• Coach technicians to improve technical skills, customer service, and sales performance.
• Conduct ride-alongs to train technicians, provide support, and reinforce best practices.
• Provide real-time technical, customer service, and sales support by phone and at job sites.
• Review and audit technician paperwork and job documentation daily.
• Ensure trucks, tools, and equipment are safe, clean, and professional.
• Diagnose plumbing and drain issues and prepare written estimates.
• Handle escalated customer concerns and support a high-quality customer experience.
• Follow up with customers to provide long-term solutions.
• Drive daily revenue targets in line with weekly, monthly, and annual goals.
• Enforce safety policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed